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WFM Real Time Analyst (Makati) | Onsite

Full-time

Tasq Staffing Solutions, Inc.

Location: Makati

Work Setup: Onsite

Shift Schedule: Night Shift

Responsibilities:

  • Monitor real-time data and daily operations to achieve performance goals.
  • Analyze live metrics to identify trends, challenges, and improvement opportunities.
  • Work with teams to adjust schedules and resources based on current data.
  • Prepare detailed performance and exception reports for management.
  • Support implementation of strategies to enhance service quality and operations.
  • Collaborate with stakeholders to promptly resolve operational issues.
  • Document activities accurately following company policies and procedures.

Requirements:

  • At least 12 months of experience in real-time analysis, workforce management, or operations monitoring, preferably in a call centre or customer service environment
  • Background in Business Management or Computer Science
  • Must be amenable to start ASAP
  • Strong analytical skills and expertise in Microsoft Excel and various data tools
  • Excellent communication and interpersonal skills
  • Ability to multitask and perform under pressure
Vacancy posted 8 days ago
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