Mobile Internet Banking (MBK) | Makati - Onsite
Hunter's Hub Incorporated
Responsible for providing technical support for the Chinabank mobile banking application. The roles involves responding to user inquiries, performing preliminary investigations into reported issues, documenting problems and enhancements, conducting user acceptance testing (UAT), handling account management requests, generating reports, addressing customer complaints, and ensuring regulatory compliance. This role involves working with both internal teams and customers to ensure smooth platform functionality, prompt issue resolution, and adherence to regulatory standards.
· Handle User Queries : Respond to user inquiries, explain app features, troubleshoot issues, and provide step-by-step instructions.
· Investigate Issues : Gather details, reproduce issues, analyze logs, and categorize problems for resolution.
· Document Issues & Enhancements: Track issues via platforms like ServiceNow, document workarounds, and suggest improvements.
· User Acceptance Testing (UAT): Test fixes, patches, and enhancements, provide feedback to the development team.
· Account Management : Approve SMS PIN enrollments, manage account changes, and reflect updates in the system.
· Generate Reports: Create and manage monthly and weekly reports for operational needs (e.g., BS Compliance, Digital Channels).
· Handle Customer Complaints: Monitor complaint channels, investigate issues, provide solutions, and follow up for customer satisfaction.
· Regulatory & Compliance: Implement updates based on regulatory requirements, conduct UAT, and provide post-deployment support.
· Operational Enhancements: Manage the addition of new banks, QR onboarding, and billers, ensuring smooth platform updates.
· Internal Communications : Share product updates, incident reports, and system changes with internal teams.
1. Bachelor's degree in Computer Science or Engineering, Information Technology, Business Administration, or related field. (Non-nego)
2. At least 1 year of experience in any local banks. (Non-nego)
3. At least 3 months experience as BAU Support/Specialist. (Non-nego)
4. Work experience in Digital Banking (Web and/or Mobile) is preferred.
5. Must possess strong problem-solving and analytical skills. (Non-nego)
6. Must be able to work collaboratively across technical teams and business units (Non-nego)
7. Excellent orientation of customer service with good communication skills (Non-nego)
8. Familiarity with productivity tools like MS Office (PowerPoint, Excel, and Word). (Non-nego)
Preferred Certifications:
1. ITIL
- ...Location: Makati Work Setup: Onsite Schedule: Dayshift (depending on Business demand) Requirements: Must have at least 2 years’ work... ...organization. Identify and engage new clients, including banks, financial institutions, retailers, and other businesses....
- ...Availability : Must be amenable to start ASAP Work Setup: Onsite (Makati) Responsibilities: Create and refine dynamic scheduling processes that maximize workforce efficiency and boost productivity. Assess staffing demands and predict upcoming scheduling...
- ...Work Location: 100% Onsite (Ayala, Makati) Schedule: Shifting Physical therapist (PT) is a skilled and licensed healthcare expert... ...back from injuries or surgeries, and enhance their overall mobility with personalized exercise routines, targeted stretches, and...
- Process Analysis Process Documentation Process Improvement Process Design Process Implementation Process Monitoring and Evaluation Stakeholder Engagement Change Management Continuous Improvement Bachelor’s degree in Industrial Engineering, Business...
- ...records.... Reviews, checks and corrects errors and inconsistencies in Financial entries, documents and schedules Performs Monthly Bank Reconciliation Prepare the year-end report Other Functions as the need arise and as instructed by the immediate superior...
- ...for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and... ...stability, reliability, and continuous improvement of Avaloq’s Web & Mobile Banking platform. In this role, you will act as a Software...
- ...Availability : Must be amenable to start ASAP Work Setup: Onsite (Makati) Responsibilities: Monitor real-time data and daily operations to achieve performance goals. Analyze live metrics to identify trends, challenges, and improvement opportunities....
- ...capabilities Highly proficient in scheduling software and Microsoft Excel to streamline processes Willingness and ability to work onsite in Makati with flexible working hours Expertise in juggling multiple priorities efficiently in a dynamic, fast-paced setting...
- Writes and edits various technical documents, including manuals, deployment procedures, help guides, and FAQs. Works closely with department heads, administrators, and specialists to gather information and understand the tool and platform functionalities. Translates...
- ...Availability : Must be amenable to start ASAP Work Setup: Onsite (Makati) Responsibilities: Create, enhance, and manage dynamic business reports and insightful dashboards that drive informed decisions. Delve into complex and extensive data sets to uncover...
- ...onboarding, training, and HR policy improvement Qualifications: ~5+ years HR experience; 2+ years as HR Manager/HRBP ~ Strong employee relations and DOLE compliance ~ Experience in HR operations, not just recruitment ~ Must be willing to work onsite (Makati)...
- E. Zobel Foundation, Inc. is a non-profit organization founded by Enrique Zobel and is part of the Ayala Group . It focuses on driving social impact through education, community development, health, and livelihood programs, helping uplift underserved communities and...
- ...20% Night Differential Paid Training & Incentives HMO & Government Benefits 13th Month Pay Vacation Leave / Personal Time Off – Paid Anniversary Bonus Annual Performance Increase Work Onsite with a professional & supportive team...
- ...tickets to the internal team, if needed Position: Customer Service Representative Working location: Makati Job type: International Account, Fulltime, Onsite and Urgent The ideal candidate will have... Degree Holder, with 1 to 3 years experience, can work...
- Develop and maintain strong relationships with vendors to ensure effective communication and collaboration. Work closely with Procurement team in the negotiation and management of vendor contracts, including terms and conditions, pricing, and service level agreements...
- ...WELCOME! ~20% Night Differential ~ Paid Training & Incentives ~ HMO & Government Benefits ~13th Month Pay ~ Vacation Leave / Personal Time Off PAID ~ Anniversary Bonus ~ Annual Performance Increase ~ WORK ONSITE with a professional & supportive team...
- Experience Level: Entry - Individual Contributor Employment Type: Full-time Work Setup: On-site (Bank Branch) Location: Makati Industry: Bancassurance Base Salary: PHP 15,000 - 25,000 About the Job: As a Banking Sales Officer, your primary responsibility is to achieve...
- Engage with customers via online platforms to promote and sell products. Manage inbound inquiries and provide product information. Utilize CRM tools to track customer interactions and sales progress. Develop strategies to increase online sales and customer engagement...
- ...products and services. Industry: Manufacturing Company Location: Makati City Work Set up: Onsite Work Schedule: 9:00 am - 6:00 pm Salary: Negotiable Requirements: 3+ years of mobile development experience, with at least 2 years in Flutter & Dart....
- Responsible for operationalizing the financial planning, monitoring, and reporting activities related to the IT Segment's budget, as well as the bankwide IT OPEX and CAPEX budget. This role entails close collaboration with stakeholders from the IT Segment, CBC Finance...
- ...Responsibilities ~ Design, architect, and implement core features in mobile games ~ Deliver high quality and well-structured code using... ...and work effectively in English Willing to work in Makati Willing to work Monday to Saturday to accelerate learning and...
- ...Banking CSR | Up to ₱30,000 | April 5 Start | Alphaland Makati Location: Alphaland, Makati Salary: Up to ₱30,000 Start Date: April 5, 2026 Job Summary... ...English communication skills • Willing to work onsite in Alphaland Makati Apply Now Limited...
- ...HMO and government-mandated benefits ~13th-month pay and paid vacation/personal leave ~ Anniversary bonus and annual performance-based salary increases ~ Work onsite with a supportive and professional team Apply now and start your career with ALORICA PH!...
- ...WELCOME! ~20% Night Differential ~ Paid Training & Incentives ~ HMO & Government Benefits ~13th Month Pay ~ Vacation Leave / Personal Time Off PAID ~ Anniversary Bonus ~ Annual Performance Increase ~ WORK ONSITE with a professional & supportive team...
- ...adhering to productivity and quality standards Qualifications: Must have at least 2 years of work experience in BPO Must have completed at least 2 years in college, or a 2-year vocational course Can work onsite (Makati) and on a dayshift/shifting schedule...
- ...TL AISA: Qualifications: With significant and extensive experience in bank operations and marketing. A minimum of three (3) to five (5) years of experience as Branch Operations Officer in the banking industry. Honest, trustworthy with team leadership skills...
- ...Responsible for ensuring that the Chinabank mobile application is the most secure and safe digital banking app. This role involves protecting our customers' finances and data by implementing robust security measures, conducting regular security assessments, and staying...
- ...Description Develop and maintain mobile applications for both iOS and Android platforms. Collaborate with cross-functional teams to define, design, and ship new features. Conduct code reviews and provide constructive feedback to maintain code quality. Debug...
- ...Position: Senior Mobile Developer (Flutter) Location: Makati City Schedule: 9:00 AM – 6:00 PM Work Setup: On-site Salary range: Php 70,000 - 100,000 gross Company details A global BPO company delivering end‑to‑end outsourcing solutions to clients...
- ...Design and develop mobile applications for Android and iOS platforms. Collaborate with cross-functional teams to define, design, and ship new features. Maintain and improve existing mobile applications. Ensure the performance, quality, and responsiveness of applications...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Mobile Internet Banking (MBK) | Makati - Onsite. Be the first to apply!
