HRBS Content Management Analyst
Full-time
Nestle
Function: HR Business Services Organization Type: Shared Services / Integrated Business Solutions Job Location: Meycauayan, Bulacan PH Company: Nestlé Business Solutions Employment Type: Full-Time Employment Reports to: HRBS Operations Lead Job Purpose The Content Management Analyst supports the creation, localization, and improvement of knowledge base content for Nestlé’s employee platforms, ensuring accuracy and accessibility. They collaborate with various teams to deliver high-quality content that meets market requirements and adheres to Nestlé's brand guidelines. The role focuses on enhancing employee experience and operational efficiency. Key Responsibilities You will act as a Content Analyst, supporting creative content adaptation and localization activities, with service orientation to the Market/Business.
- Content Development & Creation
- Assist in designing, developing, and maintaining knowledge base contents (Articles, FAQ, Procedures, Policies, L5s).
- Support the design and development of communication kits as requested by the market and disseminate these to end-users using available channels such as the Banner Content in View email address on bossjob.phé, email blast, or other identified channels used by the Markets.
- Ensure consistency in tone, structure, and branding across all content assets.
- Convert complex HR processes and policies into simple, employee-friendly formats.
- Translate Knowledge base contents into their relevant local language, as needed.
- Content Adaptation & Localization
- Adapt existing global HR content (e.g., policies, training materials, QRGs, etc.) to meet the specific cultural, linguistic, and regulatory requirements of the markets.
- Stakeholder Collaboration
- Work closely with the IBS HR BS Team for possible content improvements
- Content Lifecycle & Publishing
- Support the management of the full lifecycle of content: creation, review, approval, publication, and retirement, while ensuring that content is NIVA-ready.
- Coordinate multilingual translations and localization based on geography.
- Knowledge & Channel Optimization
- Assist in structuring content for digital channels (e.g., View email address on bossjob.phé portal, NIVA chatbot, mobile apps).
- Support chatbot training by tagging and formatting content for conversational AI tools.
- Capability Building
- Ensures that any changes to View email address on bossjob.phé and/or NIVA content are cascaded to the AskHR Team.
- Create content-related training materials and/or enhance existing ones.
- Actively participate in training and other learning opportunities to expand knowledge of Content Management.
- ServiceNow as the main Content Management Systems (CMS)
- View email address on bossjob.ph portal
- MS Outlook to send & receive emails, as well as schedule meetings using the Content Management GMB
- SharePoint for the management of documents and the sharing of information
- Adobe Pro to manage and create PDFs, including editing text and images within PDFs
- NesGPT and CoPilot for writing and refining content, as well as summarizing complex documents
- NesLingo, NesGPT or CoPilot for translations of KB articles to related languages.
- Canva as a design and collaboration tool.
- Snagit to capture images and videos from the screen, add annotations, and share them across various platforms.
- Increase in self-service portal usage/adoption
- % Reduction in AskHR inquiries (case deflection rate)
- SLA compliance for content creation and updates
- Content engagement score (clicks, time on page, satisfaction ratings)
- User feedback results
- Bachelor’s degree in Communications, Information Design, Journalism or related field
- At least 1 year of experience in knowledge/content management
- Experience in a Shared Services or Global Business Services environment is an advantage
- Excellent creativity, writing, editing, and communication skills
- Understanding of HR processes (e.g., payroll, benefits, leave, timekeeping) is an advantage
- Knowledge of UX principles and content accessibility standards
- Strong attention to detail, with an ability to prioritize urgent tasks
- Ability to work cross-functionally in a matrixed environment
- Good comprehension and interpersonal communication skills
- Strong time management and multi-tasking skills
- High degree of accuracy in executing work
- Illustrate strong service orientation and exceptional commitment to deliver quality service
- Capable of working well independently and in a team environment
- Illustrate critical decision-making skills
- Creative problem-solving skills
- Ability to illustrate teamwork and work in harmony with others.
- Has initiative, analytical thinking, and problem-solving capacity.
- Maintains professionalism, patience, and efficiency in handling end-user issues and complaints.
- Has a strong emotional quotient and social intelligence.
- Displays commitment, adaptability, and accountability.
- Aptitude for learning and understanding even under pressure.
Vacancy posted 7 days ago
Similar jobs that could be interesting for youBased on the HRBS Content Management Analyst in Bulacan vacancy
- ...execution of the Contact Center Support Model for all service lines withing the service delivery framework of H2R.Provide inputs to manage risks, issues, escalations and change in a cost effective and timely manner to deliver the agreed KPIs and SLAs for all Contact...
- ...DATA ANALYST MANAGER Description Lead and manage data analysis projects from start to finish. Develop and implement data models to support business objectives. Analyze complex data sets to identify trends and insights. Collaborate with cross-functional teams...
- ...Description Develop and create engaging content for various platforms including blogs, social media, and websites. Research industry-related topics to ensure relevant and fresh content. Collaborate with marketing team to align content with campaigns and brand...
- ...proactive, and interested in social media, digital marketing, and content creation Basic understanding of major social media platforms... ...-form videos and graphics. Follow social media trends. Manage content posting and engagement. Monitor content performance....
- ...Bachelor’s degree in Communications, Marketing, Journalism, Broadcasting, English, or a related field ~1+ year of experience in content writing, copywriting, communications, journalism, or a related role ~ Strong English communication skills , both written and...
- ...testing procedures, such as conductor resistance testing, Insulation and jacket thickness measurement, etc. is a plus but not required. - Basic knowledge of ISO 9001 Quality Management System - Strong attention to detail - Honest and objective in inspection findings...
- Description Collect and analyze data sets to inform business decisions. Create meaningful reports and visualizations to communicate findings. Collaborate with cross-functional teams to define metrics and track performance. Identify trends and patterns in data...
- ...WE ARE HIRING: Field Surveyor Are you passionate about aquaculture and data management? Join our team at Newtrail Services and help us bridge the gap between field data and sustainable aquaculture! Key Responsibilities - Gather and validate aquaculture data using...
- ...enhance customer engagement strategies. Utilize data analysis tools to track and report on key performance indicators (KPIs). Manage relationships with clients, ensuring top-notch customer service and satisfaction. Support logistics and supply chain processes...
- ...Initiates daily cycle count and reconciles with client Analyzes and explains variances immediately and sends on-time report to Depot Manager regularly Participates in the quarterly physical inventory and reconciles with client Prepares, reviews, ensures accuracy,...
- Qualifications: 1) Graduate of BS Pharmacy, BS Chemistry, or BS Chemical Engineering 2) Experience in pharmaceutical Quality Assurance or a GMP-regulated environment is an advantage 3) Knowledgeable in GMP, GLP and quality system requirements 4) Familiar with documentation...
- ...pay for Saturdays worked WHAT YOU'LL DO? The Marketing Manager is responsible for developing, implementing, and overseeing marketing... ...initiatives, including social media, online advertising, and content development. Coordinate with the Sales Department to...
- ...microbiological analysis (YMR, TC, etc.) and physico-chemical testing. o Perform sensory evaluations on internal and external samples. o Manage and execute shelf-life monitoring programs. o Perform environmental swabbing and air count monitoring. o Decontaminate,...
- ...responsibilities as assigned. What Will Make You Successful Bachelor's Degree graduate; preferably in Psychology or Human Resource Management With strong customer orientation & exceptional commitment to delivery quality service With good interpersonal skills and...
- ...Finance Analyst Location: Pulilan, Bulacan Work Setup: Full On-site Schedule: Morning Shift Job Summary We are seeking a Finance Analyst to support financial analysis, budgeting, forecasting, cost monitoring, and reporting activities. This role...
- ...Job description: Job Summary: The Data Analytics Manager is responsible for leading the data analytics team in collecting, analyzing, and interpreting data to support strategic business decisions. This role ensures accurate reporting, develops data-driven insights,...
- Monitors and updates assigned customers' daily inventory; encodes the receiving and withdrawal transactions. Verifies clerical computations against the physical count of stock. Adjusts errors in computation and reports reasons for discrepancies. Reconciles inventory...
- ...MARKETING MANAGER – UPCOMING COMMUNITY MALL We are looking for an experienced and strategic Marketing Manager to lead the marketing,... ...and customer traffic • Manage social media, digital marketing, content, and advertising campaigns • Plan and execute mall events,...
- ...Manage and optimize the company's e-commerce platform, ensuring a seamless and engaging customer experience Develop and implement... ...Collaborate with the marketing team to create and execute compelling content, campaigns, and promotions Stay up-to-date with the latest e...
- ...Role Overview The Administrative & Communications Manager will support day-to-day operations, member engagement, event coordination, liaising with and coordinating strategic committees, and content execution for GICA.This is a full-time role. This role is ideal for...
- ...Key Qualities: Highly analytical and innovative, knowledgeable in Productivity Improvement Tools, Problem-Solving Skills. People Management Skills Skills : Excellent written and verbal communication skills, along with strong interpersonal abilities. What you’...
- Job Summary The HR Manager (Generalist) is responsible for leading and managing all human resource functions to support the organization's business objectives in a manufacturing environment. This role oversees talent acquisition, employee relations, performance management...
- ...About the role We are looking for an experienced and detail-oriented Accounting Manager to oversee the accounting operations, financial reporting, taxation, and regulatory compliance of our group of companies. Key responsibilities Oversee daily accounting operations...
- ...About the role We are looking for an experienced and detail-oriented Finance Manager to oversee daily financial operations, cash flow management, collections, and payment scheduling across multiple business units. Key responsibilities Manage daily cash flow, fund...
- ...Lead and manage national sales and marketing operations. Develop and execute B2B and B2C sales strategies to achieve revenue targets. Build strong relationships with dealers, distributors, and partners nationwide. Plan and implement marketing campaigns, events...
- ...business development, profitability, and productivity of the branch Responsible for attaining the branch monthly target set by the Management Monitors daily production and loan releases to ensure the growth of the branch Plans, creates, and implements programs/...
- ...product extensions, and customer segments Product & Brand Management Manage product positioning, value propositions, and... ...Communications Oversee digital marketing activities including website content, SEO, email marketing, and social media Manage content...
- ...building the infrastructure our planet needs to achieve a sustainable future. ACCIONA in Infrastructure is currently looking for an Area Manager for MCRP02 project located in San Fernando, Pampanga Job Description · Manage the full lifecycle of structural engineering...
- ...The E-Commerce Manager is responsible for developing, managing, and growing the company’s online sales channels. This role ensures seamless... ...automation tools. Knowledge of SEO/SEM, digital ads, and content marketing. Familiarity with UI/UX principles and A/B testing...
- ~ Responsible for overseeing the production operations. This role involves managing the day-to-day operations of the company to ensure efficiency and effectiveness. ~ Manage and optimize operational processes ~ Ensure compliance with regulations and standards ~ Lead...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to HRBS Content Management Analyst. Be the first to apply!
