Dynamics 365 CRM & Power Platform Team Lead

Requisition Number: 104974 

Location:  This is a hyrbid opportunity. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605 

Insight at a Glance

• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune’s World's Best Workplaces™ list
• 14,000+ engaged teammates
• Recognized as a Great Place to Work in the year 2022, 2023, 2024 and 2025
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions. 

As a Team Lead for Microsoft AI Business Solutions (Manila), you are a delivery-focused leader who combines deep functional and technical expertise in Dynamics 365, Power Platform, and Copilot Studio with strong people management and engagement leadership skills. The role is responsible for building, developing and operationalising the Manila-based AI Business Solutions delivery capability, ensuring that consultants, architects and contractors are deployed effectively across ANZ engagements and that delivery quality, utilisation and client satisfaction targets are consistently met. Along the way you'll get to:

What you’ll do at Insight:

• Lead and manage the Manila-based AI Business Solutions team (Architects, Senior Consultants, Consultants and Contractors), owning day-to-day people leadership, performance management, coaching and career development.
• Partner with the ANZ Delivery Lead to forecast capacity, plan resourcing and align Manila bench capability with the ANZ pipeline of Dynamics 365, Power Platform and Copilot Studio engagements.
• Establish and uphold technical governance practices in Manila — design reviews, code reviews, ALM, deployment standards and quality gates — in collaboration with Principal Consultants and Architects in ANZ.
• Translate complex business requirements into scalable, AI-enhanced solutions using Dynamics 365 (Sales, Customer Service, Field Service), Power Platform, and Copilot Studio.
• Mentor team members in resolving complex functional, configuration, integration and AI-related design challenges.
• Provide consulting services across the full delivery lifecycle: discovery, design, build, deployment, testing, documentation, hypercare and transition.
• Manage scope, effort, escalations and stakeholder expectations within commercial, technical and timeline constraints, escalating risks to the ANZ Delivery Lead in a timely manner.
• Represent Insight as a functional/technical leader in client-facing forums, building trusted relationships with ANZ engagement stakeholders and identifying opportunities to grow accounts.

What you’ll need to join Insight:

• Bachelors Degree
• 12+ years' experience in functional/technical consulting roles within a professional services or enterprise delivery environment, including 2+ years leading or coordinating delivery teams. 
• Strong hands-on experience with Microsoft Dynamics 365, including configuration, customisation and integration across business applications. 
• Expert-level understanding of at least two Dynamics 365 First Party Applications (e.g., Sales, Customer Service, Field Service).
• Advanced proficiency in Power Platform — Power Automate, Canvas Apps and Model-driven Apps — with proven experience designing and deploying scalable solutions.
• Best-practice implementation of Application Lifecycle Management (ALM) for Power Platform and Dynamics 365.
• Experience with complex CRM configuration, customisation, integration and data migration.
• Proven ability to translate client business processes into Microsoft solutions across Dynamics 365, Power Platform and Copilot Studio.
• Demonstrated people leadership experience — performance management, coaching, career development, hiring and capability uplift.
• Excellent written and verbal English communication skills, with the ability to engage ANZ-based clients and Insight stakeholders confidently across time zones.

What to Expect

We’re legendary for taking care of our teammates. We want you to enjoy a full, meaningful life and stick around Insight for the long haul.

We offer  all the benefits you expect —health, dental, vision, PTO—plus:

• Health Insurance Available on Day 1 of employment (HMO) with 2 free dependents
• Hybrid Set up
• Group Life Insurance
• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position,  click here .

About Insight

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at  insight.com  

• Founded in 1988 in Tempe, Arizona
• 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
• $8.3 billion in revenue in 2020
• Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
• 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
• Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work

Today's talent leads tomorrow's success. Learn about careers at Insight:  jobs.insight.com

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.