Salesforce Platform & Delivery Lead

Role Overview

We are seeking an experienced Salesforce Platform & Delivery Lead to oversee our offshore Salesforce delivery and support function. This role will provide technical leadership across Salesforce architecture, administration, development, support, release management, and platform governance.

The ideal candidate is a hands-on Salesforce leader with the ability to guide a team, make sound platform decisions, improve delivery quality, and ensure Salesforce is managed according to best practices. This person will help build and lead an offshore Salesforce capability supporting sales, service, marketing, and operational functions.

Key Responsibilities

• Lead the offshore Salesforce team and provide day-to-day technical direction across support, enhancements, administration, development, testing, and releases.

• Own Salesforce platform standards, governance, and best-practice implementation across configuration, automation, security, integrations, data quality, and release management.

• Review proposed changes to ensure they are scalable, maintainable, secure, and aligned with business needs.

• Serve as the escalation point for complex Salesforce issues, production defects, design questions, and delivery risks.

• Partner with business stakeholders to translate requirements into practical Salesforce solutions.

• Oversee delivery of enhancements across Sales Cloud, Service Cloud, marketing-related processes, CPQ, custom applications, and integrations.

• Improve support processes, ticket handling, root-cause analysis, documentation, and recurring issue reduction.

• Guide QA, sandbox management, code/configuration control, deployment coordination, and release discipline.

• Mentor Salesforce administrators and developers, define team expectations, identify skill gaps, and support recruiting/interviewing for Salesforce roles.

• Identify and reduce technical debt while improving platform reliability, usability, adoption, and reporting confidence.

Required Qualifications

• 8+ years of hands-on Salesforce experience across administration, configuration, development, architecture, and production support.

• Prior experience leading Salesforce teams or serving as a technical lead across delivery and support.

• Strong knowledge of Salesforce platform architecture, including data model, security, automation, integrations, and governance.

• Hands-on experience with Salesforce configuration, Flow, reports, dashboards, permissions, and core administration.

• Experience with Salesforce development concepts, including Apex, SOQL, APIs, and Lightning Web Components.

• Experience supporting Sales Cloud and/or Service Cloud in a production environment.

• Experience with Salesforce release management, testing, sandbox coordination, and deployment processes.

• Ability to guide administrators and developers, review technical work, and enforce standards.

• Strong communication skills with the ability to explain technical decisions in business terms.

• Demonstrated ability to improve delivery quality, support maturity, platform reliability, and team capability.

Preferred Qualifications

• Salesforce certifications such as Administrator, Advanced Administrator, Platform App Builder, Platform Developer, Sales Cloud Consultant, Service Cloud Consultant, Application Architect, System Architect, or Technical Architect.

• Experience with Salesforce DX, Git, CI/CD, DevOps Center, Copado, Gearset, or similar release management tools.

• Experience supporting marketing-related Salesforce functions, campaign processes, lead management, or marketing platform integrations (ie., Pardot).

• Familiarity with Jira, Freshservice, Agile delivery, ITIL, or formal change management processes.

• Experience in complex B2B, sales, service, equipment, distribution, rental, or field service environments.

What Success Looks Like

• Salesforce support becomes more structured, responsive, and reliable.

• Enhancements are delivered with better quality, less rework, and fewer production issues.

• The offshore Salesforce team has clear roles, standards, and accountability.

• Platform changes follow consistent governance, testing, documentation, and release practices.

• Technical debt is actively identified, prioritized, and reduced.

• Business stakeholders view Salesforce as a dependable platform that supports sales, service, marketing, and operational needs.