Flex Admin Analyst - Health and Benefits (Great Britain)

• Enhance your technical knowledge of benefits plans around the world
• Enhance data, process and project management skills

• Process monthly payroll / provider reports
• Analyse data using Microsoft Excel (i.e. intermediate to advanced proficiency around formulas and functions within the tool)
• Process new joiner information (membership amendments)
• Respond to mailbox enquiries on a daily basis
• Deal with queries and requests using in-house system
• Work collaboratively with colleagues by sharing knowledge, ideas & solutions
• Identify areas where the service to clients/members can be improved
• Ensure deadlines, set targets (KPIs) and service level agreements (SLAs) are met through effective planning and execution
• Assist in more complex / project deliverables when required (e.g. annual scheme renewal/s)
• Provide an efficient, professional service delivery to meet all clients / members' needs and promote the Willis Towers Watson brand
• Develop a strong knowledge of clients’ flexible benefits schemes and requirements
• Undertake both enrolment and on-going administration of client benefit data
• Communicate effectively with clients / members via email and call
• Ensure timely completion of timesheets

• Attend training, meetings and/other educational events to increase understanding of trends, regulations and developments in the market
• Develop an awareness of the insurance carrier and vendor marketplace
• Understand and effectively articulate carrier / vendor specific strengths and weaknesses
• Maintain and cultivate strong carrier relationships to enhance WTW’s position in the marketplace
• Receive training from experienced consultants and assist to review client needs
• Comply with internal excellence and compliance requirements
• Contribute to the development of new intellectual capital
• Work with Operations Leadership to ensure compliance to SLAs and KPIs
• Support issue / escalation management
• Participate in continuous improvement activities to build stakeholders’ confidence
• Help drive adherence to Professional Excellence and Quality Management requirements
• Help drive adherence to client, local and international compliance requirements

• 2 - 6 years’ experience working with health and benefit plans and their financials, ideally gained in a benefit consulting / brokerage firm, at a health insurance company or an outsourcing company doing life and/or health insurance operations processes (e.g. invoice and billing, policy administration, renewals, claims, enrolment)
• Proficient in English, with excellent written and verbal communication skills
• Bachelor’s degree (preferably in a program with heavy emphasis on mathematics or business) or
• Well organized and detail oriented
• Proven ability to manage multiple projects simultaneously and produce quality deliverables on time
• Proven ability to identify and resolve complex issues
• Strong client service orientation and ability to respond to all communications effectively and in a timely manner
• Self-starter attitude with ability to establish priorities, work independently and with limited supervision
• Ability to ask the right questions and seek help where appropriate
• Sense of accountability; owning one’s work and taking pride in it
• Proactive collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
• Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition

• Self-starter attitude with ability to establish priorities, work independently and with limited supervision
• Ability to ask the right questions and seek help where appropriate
• Sense of accountability; owning one’s work and taking pride in it
• Proactive collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
• Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition

• Strong analytical, creative and integrative skills
• Experience with data entry, validation and manipulation
• Excellent Microsoft Office skills, particularly in Excel and PowerPoint
• Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data’s applicability/accuracy for the designated purpose

Benefits

Medical insurance