IT Service Desk
Full-time
Gratitude Jobs Ahead HR Inc
Description - Provide first-line support for IT-related issues, resolving them in a timely manner.
- Manage service requests, incidents, and problems to ensure user satisfaction.
- Maintain documentation for all service desk activities and ensure accurate reporting.
- Assist in the training of users on various software and hardware configurations.
- Collaborate with other IT teams to improve service delivery and user experience.
Requirements
- Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Experience Level: 3–5 years of experience in IT service desk or support roles.
- Skills and Competencies: Proficient in service desk operations, troubleshooting, and customer service.
- Responsibilities and Duties: Ability to manage multiple incidents and prioritize tasks effectively.
- Qualities and Traits: Strong problem-solving skills and excellent communication abilities.
Vacancy posted 1 day ago
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