Client Service Desk Manager
Full-time
Gratitude Jobs Ahead HR Inc
Description - Manage the client service desk operations to ensure high-quality support for clients.
- Oversee the performance and training of the service desk team.
- Develop and implement service level agreements (SLAs) to ensure prompt resolution of client inquiries.
- Analyze client feedback and service metrics to continuously improve service delivery.
- Collaborate with other departments to address client needs and optimize service processes.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field
- Experience Level: 5–8 years
- Skills and Competencies: Strong understanding of investment products and financial planning
- Skills and Competencies: Expertise in risk management and compliance
- Skills and Competencies: Ability to establish and manage service level agreements (SLA)
- Qualities and Traits: Excellent communication and leadership abilities
- Qualities and Traits: Strong problem-solving skills and client-oriented approach
Vacancy posted 2 days ago
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