Multilingual Service Desk Agent (Norwegian)
Full-time
Gratitude Jobs Ahead HR Inc
Description - Provide technical support and assistance to users in Norwegian and English.
- Serve as the first point of contact for IT-related issues, ensuring timely resolution.
- Document all interactions and troubleshooting steps in the service management system.
- Collaborate with other IT teams to escalate critical issues and improve service efficiency.
- Conduct user training sessions to enhance knowledge of systems and tools.
Requirements
- Educational Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field.
- Experience Level: 3-5 years of experience in a service desk or technical support role.
- Skills and Competencies: Proficiency in Norwegian and English; strong problem-solving skills.
- Responsibilities and Duties: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Qualities and Traits: Excellent communication skills and a customer-focused mindset.
Vacancy posted 1 day ago
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