Spanish Banking Service Desk Associate
Full-time
J-K Network Services
COMPANY PROFILE
A leading multinational financial institution providing services in finance, shared services, BPO, and digital solutions worldwide. Recognized as a Fortune 500 company, it is one of the largest and most respected financial organizations globally. As part of its continued expansion, the company is strengthening its Spanish-speaking operations in Manila.
POSITION: Spanish Banking Service desk Associate
INDUSTRY: Global Banking & Financial Services
HEADQUARTERS: US-Based International Financial Company
LOCATION: Taguig City
SALARY: Php 70,000 – Php 75,000
WORK SCHEDULE: Night Shift
WORK SETUP: Onsite
Job Requirements
- Open to Filipino candidates with conversational to fluent Spanish skills
- Open to Spanish nationals and foreign candidates with permanent visas
- Fresh graduates and career shifters are welcome
- At least 2 years in college or Associate degree holders accepted
- Customer service experience is an advantage but not required
- No Spanish bilingual experience required as long as communication is effective
- Willing to handle banking and customer support inquiries
Responsibilities
- Handle inbound calls, emails, and chat inquiries from Spanish-speaking clients (US-based)
- Assist with banking services such as branch info, schedules, and fund transfers
- Support account opening, card requests, and basic banking concerns
- Address inquiries on balances, charges, and banking documents
- Escalate complex cases such as fraud and specialized requests to the appropriate team
Vacancy posted a month ago
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