Executive Assistant / Content & Operations Lead

Overview Rocket Resume is an online resume-building platform founded in 2018, currently pivoting to also serve B2B customers through a new sister company, Ship Crew, which will build and provide the services Rocket Resume runs on. The founder, Steve, is an engineer by background who is deeply focused on product and growth, and needs an Executive Assistant who can take email and admin off his plate quickly, then grow into owning SEO content execution, a small content team, and light operations for a fully remote, globally distributed company. Key Responsibilities Phase 1 — Executive Support (first 2 weeks priority) • Take ownership of the founder's email inbox — learning his voice and tone, triaging, drafting and sending responses, and following up so nothing falls through the cracks • Manage his calendar and scheduling across a distributed, global team spanning multiple time zones • Help build a simple system (ideally AI-assisted) for processing physical mail and lower-priority inbox items Ongoing — SEO, Content & Operations (core of the role) • Own execution of an aggressive SEO content roadmap — researching search terms, briefing and producing high volumes of targeted, well-optimized blog content aimed at ranking for terms like "resume builder" • Build and manage a small team of content writers/creators (often international) to scale content production without the founder managing each piece directly • Test and manage organic growth channels beyond search (e.

g. Pinterest, relevant online communities and groups) to drive traffic to content • Take a self-directed, solutions-first approach — proposing and building processes rather than waiting to be told exactly what to do • Check in regularly (including a monthly meeting) with the customer support team on the founder's behalf, since this function currently runs with minimal oversight • Support light project management — coordinating with the CMO, a content writer, and other contributors to keep initiatives on track • Use AI tools (Claude, ChatGPT, etc.