Senior Manager, Internal Control

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Role Summary

The Internal Control Senior Manager will play a pivotal role in strengthening the internal control framework across all Pandora entities. This role is responsible for executing end-to-end operational reviews through a strong fraud risk lens, identifying financial leakages, control gaps, fraud risks and process inefficiencies, driving cost-optimization opportunities, and working with relevant stakeholders to implement and track remediation actions.

As a senior individual contributor, the role will lead complex control reviews and cross-functional initiatives, provide technical guidance and mentorship to junior team members, and act as a trusted advisor to senior stakeholders on internal controls, fraud risk and process improvement matters.

The ideal candidate combines strong analytical and forensic skills with excellent stakeholder management, influencing and communication skills, and is comfortable challenging existing practices, driving remediation and coordinating across multiple entities and functions

Key Responsibilities

• Design, maintain, and execute the annual Internal Control testing plan—covering operational workflows and IT General Controls (ITGC) to identify control gaps, inefficiencies, and non-compliance.
• Lead complex control reviews and cross-functional workstreams across multiple entities, ensuring appropriate scoping, risk assessment, documentation and timely completion.
• Provide technical guidance and mentorship to junior team members, including reviewing work, sharing best practices and supporting development of consistent control testing methodologies.
• Integrate a proactive fraud lens into control reviews to identify red flags, control loopholes, and areas vulnerable to misconduct or financial misstatement.
• Lead ad-hoc investigations requested by senior management, using data analytics to identify anomalies, leakage opportunities, and emerging control risks, while designing robust preventive control mechanisms including continuous monitoring where appropriate.
• Analyze complex workflows to eliminate financial leakages and proactively identify cost-saving and process efficiency initiatives.
• Serve as a trusted advisor on internal controls and anti-fraud practices to operational teams across entities, fostering a strong culture of accountability and compliance.
• Partner with functional leaders to ensure standardization of key controls and alignment on risk management standards, agree on remediation actions, assign owners and timelines, and track findings through to closure.
• Prepare concise management reporting on key findings, key risk areas, remediation progress, and financial impact for senior stakeholders.

Qualifications

Candidate Profile

• Education & Certification: Fully qualified professional accountant (CPA, ACCA, CIMA, ACA, or equivalent) required. Professional certifications such as Certified Fraud Examiner (CFE), Certified Internal Auditor (CIA), or Certified Information Systems Auditor (CISA) are a strong plus.
• Minimum 8-10 years of experience in Internal Control, Internal Audit, Process Governance, or Risk Management with hands-on exposure to fraud detection and forensic reviews.
• Strong experience leading complex reviews, projects or cross-functional workstreams across multiple stakeholders or entities.
• Proven experience mentoring junior team members and providing technical guidance, coaching or review support.
• Strong track record of managing and influencing senior and cross-functional stakeholders, including driving remediation.
• In-depth understanding of COSO frameworks, operational risk management, and fraud risk assessment methodologies.
• Advanced expertise in data analytics, forensic data analysis, and process modeling.
• Hands-on experience with major ERP systems (e.g., SAP, Oracle) and Segregation of Duties (SoD) conflict resolution
• Exceptional investigative mindset with the ability to spot anomalies, challenge assumptions, and uncover root causes within complex operations.
• Excellent communication and negotiation skills, with proven experience handling sensitive findings professionally.
• Comfortable working in a fast-paced, dynamic environment across multiple regional entities.