Mandarin Technical Support Analyst | Open to High School and College Undergraduates
Full-time
J-K Network Services
Company Profile: A fastest-growing Software Company that partnered with the Biggest Multinational Technology Company in the Global Market.
Position: Mandarin Technical Support Analyst
Industry: Software Company
Location: Makati City
Schedule: Shifting Schedule | Nightshift
Salary: Php 60,000 - Php 70,000
Work Set-up: Hybrid Set-up (3x Onsite and 2x at Home)
BENEFITS :
- HMO since day 1 of employment (2 free dependents)
- Annual and Sick Leaves (Convertible to Cash)
- Compassionate Leave (5 days)
- Optical/Medicine Reimbursement (HMO)
- Employee Awards (Years of Service)
- Life Insurance (Upon regularization)
- Business Travel Opportunities
- Competitive Bonus and Incentives
- Other Exciting Allowances
Responsibilities of Job Application:
- Mandarin Technical Support is responsible for analyzing complex issues by reviewing product-specific logs and utilizing root-cause analysis skills.
- Will serve as the contact person for customers and will answer inquiries regularly via phone calls, email, and remote sessions.
- Mandarin Technical Support will identify the root cause of problems users face with product software, such as application crashes, compatibility issues, installation errors, or network connectivity problems.
- Assisting users with account-related issues like password resets, account access, and licensing concerns.
Hiring Process:
- Paper Screening
- Language Assessment
- Initial Panel Interview
- Final Interview
HOW TO APPLY:
For inquiries contact us:
Look for: MS. SHEENA
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- Open to Filipino and Filipino-Chinese who are proficient in Mandarin and English.
- Open to high school, Undergraduate, and Bachelor’s graduates of any courses.
- Have at least 1 year of work experience in troubleshooting and ticketing.
- Have at least 1 year of Technical Support experience.
- Have experience as a Software Support experience.
Vacancy posted 15 hours ago
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