Technical Support Specialist
Full-time
Task-Wise Va Consultancy Inc.
Job Title: Technical Support Specialist (Mobile - AU)
Location: BGC On site
Shift: AU Business Hours (Early morning starts)
Role Overview
As a Mobile Support Specialist for our Australian campaign, you will be the frontline resolution expert for mobile-related technical inquiries. You aren't just reading a script; you are a problem-solver who ensures our Australian customers stay connected. You will handle everything from device configurations to network troubleshooting with a focus on First Call Resolution (FCR).
Key Responsibilities
- Technical Troubleshooting: Assist customers with mobile hardware and software issues (iOS/Android), SIM activations, and network connectivity problems.
- Customer Advocacy: Provide exceptional "Aussie-style" service—friendly, direct, and empathetic—while managing high-pressure situations.
- Account Management: Handle billing inquiries, plan upgrades, and service provisioning in the CRM.
- Documentation: Accurately log all interactions and technical steps taken in the ticketing system.
- Knowledge Sharing: Stay updated on the latest mobile technology trends and Australian telecommunications regulations.
Required Qualifications
- Experience: At least 1–2 years of experience in a Technical Support or BPO role, preferably supporting a Telco or Mobile account.
- Tech Savvy: Strong understanding of mobile operating systems, APN settings, and eSIM technology.
- Communication: Excellent English verbal and written communication skills with the ability to build rapport with Australian customers.
- Shift Flexibility: Willingness to work early morning hours to align with Australian Eastern Standard Time (AEST).
- Education: High School Diploma required; Associate or Bachelor’s degree in IT/Computer Science is a plus.
Preferred Skills
- Prior experience with Australian telecommunications providers (e.g., Telstra, Optus, Vodafone).
- Familiarity with "Probe CX" values: Passion, Respect, Ownership, Brotherhood, and Excellence.
Why Join Probe CX?
- Competitive salary and performance-based incentives.
- Comprehensive HMO coverage from day one.
- A collaborative culture that celebrates diversity and career growth.
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Technical Support Specialist in Taguig vacancy
- ...IT Technical Support Specialist J&T Cargo – BGC,Taguig Full-time Job Overview J&T Cargo is looking for a reliable and technically skilled IT Technical Support Specialist to support daily IT operations across office and logistics environments. The role...
- ...Job Title: Trust & Safety Technical Support Specialist Job Role: Responsible for providing voice-based technical and customer support within a Trust & Safety environment, assisting customers and users with software-related concerns, content and platform issues, and...
- ...The Technical Support Specialist – Network is responsible for monitoring, maintaining, and supporting the organization's network infrastructure to ensure continuous, reliable, and secure business operations across all sites and locations. The role works closely with...
- ...Description Provide first-level technical support for customers via phone, email, or chat. Troubleshoot and resolve technical issues related to products and services. Assist customers with the installation and configuration of products. Maintain and update...
- ...Job Description: Provide technical and customer support to clients. Assist customers with troubleshooting and issue resolution. Promote products and services when applicable. Ensure customer satisfaction through quality service delivery. Qualifications:...
- ...Description Provide technical support and assistance to clients via phone, email, and chat. Troubleshoot and resolve customer issues efficiently and effectively. Document customer interactions and solutions in the support system. Assist in the development of...
- ...Description Provide outstanding technical support to customers via phone, email, and chat. Diagnose and resolve technical issues related to products and services. Maintain accurate records of customer interactions and transactions. Collaborate with team members...
- Diagnose and resolve customer issues related to EV chargers or escalate to manufacturers as needed Communicate with customers and technicians via Five9 SoftPhone Proactive monitoring of all equipment uptime and performance, and escalate manufacturers as needed ...
- ...Provide technical support and expertise to sales teams. Conduct product demonstrations and presentations to clients. Collaborate with engineering and product teams to tailor solutions. Identify customer needs and develop technical proposals. Assist...
- ...Description Provide exceptional technical support to end-users via phone, email, or chat. Diagnose and troubleshoot software and hardware issues to ensure quick resolution. Document support requests and resolutions in the ticketing system. Collaborate with...
- ...Description Technical Support Engineers are indispensable for coordinating tasks, managing timelines, and facilitating communication among team members, ensuring the smooth execution of projects and achieving organizational objectives efficiently. Responsibilities...
- ...The Product Support Specialist plays a vital role in ensuring customers have a seamless experience with a company’s products. This position is responsible for providing technical assistance, troubleshooting issues, answering inquiries, and offering guidance on product...
- ...The Technical Support Engineer – Broadband Build provides technical expertise and support for broadband network deployment projects. The role assists in planning, implementation, troubleshooting, and validation of broadband infrastructure such as fiber networks, access...
- ...Description Provide technical support to users via phone, email, or in-person. Diagnose and resolve hardware and software issues for clients. Install and configure computer systems and applications. Document support requests and resolutions in a ticketing system...
- ...Provide technical support to sales teams during the pre-sales process. Identify customer needs and propose suitable solutions. Conduct product demonstrations and presentations. Collaborate with engineering and product teams to address technical inquiries...
- ...A B2B Air Conditioning (AC) Technical Support Specialist manages commercial HVAC systems through start-up, technical support, client training, and preventive maintenance. Start-Up Services System commissioning: Overseeing initial power-up and configuration of commercial...
- ...Description Provide technical support for hardware and software issues Assist users with troubleshooting and problem resolution Install and configure computer systems and applications Maintain documentation of technical procedures and user interactions Monitor...
- ...Description Provide technical support to customers via various channels including phone, email, and chat. Diagnose and troubleshoot technical issues related to software applications and hardware. Document and track customer interactions in the support ticketing...
- ...The Service Desk Agent / Technical Support Agent is the first point of contact for customers and employees seeking technical assistance.... ...on SOPs. Escalate complex problem to appropriate support specialists. Be responsible for activities relating to the account set...
- ...JOB DESCRIPTION The Technical Support Representative will troubleshoot customer hardware, software, connectivity, account, or device issues through guided support. The successful candidate should be organized, capable in the relevant field, and able to work professionally...
- ...approved account resets, installations, configurations, or remote support actions. • Escalate incidents with complete diagnostics and... ...and ITIL-based service processes is preferred. • Strong technical communication and customer service skills. • Able to work shifting...
- ...in scope request with focus on client satisfaction, service delivery quality and technical excellence. · Over-all responsible for the management, maintenance and provides technical support via onsite, phone, email and or remote on hardware and software issues, network diagnostic...
- ...optimizes business processes for our customers. Job Description Primary Functions End-to-End Resolution: Manage technical support inquiries via phone, email and online ticketing portals, ensuring all issues are researched, diagnosed, and resolved to the...
- ...Description Provide technical support to end-users, assisting with hardware and software issues. Diagnose and troubleshoot problems with computers, printers, and mobile devices. Maintain and update IT documentation and technical manuals. Install and configure...
- ...Job Description: Provide technical and operational support to customers and internal stakeholders. Handle customer concerns, inquiries, and service requests efficiently. Utilize HSM/HKS tools to troubleshoot and resolve issues. Document cases accurately and...
- ...Description Provide first-level support for technical issues and inquiries. Diagnose hardware and software problems and troubleshoot accordingly. Assist in the setup and configuration of IT equipment. Document support requests and resolutions in the ticketing...
- Discover your 100% YOU with MicroSourcing! Position: Technical Success Specialist (B2B AU Telco) Location: BGC, Taguig Work setup & shift... ...big at Microsourcing! We're building a new team to support a dynamic challenger in the Australian telco space; a company...
- ...Job Overview The Tier 2 Support Analyst will provide advanced technical support for the platform, taking ownership of complex incidents and defects, including code-level and database-level fixes , while ensuring data quality, platform stability, and regulatory...
- ...Job Responsibilities: Provide on-site technical support for the configuration, installation, use and troubleshooting of Multifunction Printer Devices at customer sites Respond to customer support requests and ensure they are resolvedquickly, accurately, and professionally...
- ...are currently looking for Service Desk Analysts with experience supporting international clients. Job Details: Salary: Up to ₱32,000... ...in BGC Can start ASAP Responsibilities: Provide technical support to international clients via phone, email, or chat...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Support Specialist. Be the first to apply!
