Distribution Coordinator
Full-time
Jassen Harris Industries Corp.
We are hiring a Distribution Coordinator to oversee deliveries and ensure smooth operations. Key responsibilities include arranging deliveries and pick-ups, monitoring shipments, generating invoices, and managing customer inquiries via email, phone, and text. The role also involves ensuring correct order packing, quoting shipping costs, handling returns/exchanges, and following up on payments. The ideal candidate will provide excellent customer service and ensure timely updates and communication with customers.
Responsibilities
- Arranging deliveries and preparing delivery schedules
- Arranging pick-ups from different logistics partners
- Generating delivery receipts and requesting sales invoices
- Collecting shipping and billing details
- Constant follow-ups with customers through different channels such as email, viber, and phone calls and texts
- Timely checking of items and making sure that they packed the purchase orders correctly
- Reporting and inquiring concerns on customer service of different couriers to update the status of the shipment of orders
- Monitoring of shipment
- Creating a pro forma invoice for payment requests from customers
- Collecting and requesting proof of payments from customers
- Responsible for quoting the shipping cost and aligning it with the given budget.
- Responsible for entertaining customer's feedbacks and inquiries
- Generating Return/Exchange inquiries
Skills & Qualifications
- Bachelor's degree in business, supply chain management, or a related field is a plus.
- Minimum of 1-2 years of experience in order fulfillment, logistics, or purchasing roles.
- Proficiency in order management software (Inflow or similar systems).
- Strong Microsoft Office (Excel, Word) or Google Workspace skills.
- Strong ability to manage and prioritize multiple tasks efficiently.
- Excellent written and verbal communication skills for internal and customer interactions.
- Ability to handle customer inquiries and provide timely, professional responses.
- Accuracy in processing orders, preparing documents, and maintaining filing systems.
- Ability to handle special requests or out-of-stock issues and find solutions quickly.
- Experience with shipping and courier coordination.
- Experience with Lazada, Shopee, or similar e-commerce platforms.
- Knowledge of inventory management and supply chain processes.
Vacancy posted 21 days ago
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