Distribution Coordinator

We are hiring a Distribution Coordinator to oversee deliveries and ensure smooth operations. Key responsibilities include arranging deliveries and pick-ups, monitoring shipments, generating invoices, and managing customer inquiries via email, phone, and text. The role also involves ensuring correct order packing, quoting shipping costs, handling returns/exchanges, and following up on payments. The ideal candidate will provide excellent customer service and ensure timely updates and communication with customers.

Responsibilities

• Arranging deliveries and preparing delivery schedules
• Arranging pick-ups from different logistics partners
• Generating delivery receipts and requesting sales invoices
• Collecting shipping and billing details
• Constant follow-ups with customers through different channels such as email, viber, and phone calls and texts
• Timely checking of items and making sure that they packed the purchase orders correctly
• Reporting and inquiring concerns on customer service of different couriers to update the status of the shipment of orders
• Monitoring of shipment
• Creating a pro forma invoice for payment requests from customers
• Collecting and requesting proof of payments from customers
• Responsible for quoting the shipping cost and aligning it with the given budget.
• Responsible for entertaining customer's feedbacks and inquiries
• Generating Return/Exchange inquiries

Skills & Qualifications

• Bachelor's degree in business, supply chain management, or a related field is a plus.
• Minimum of 1-2 years of experience in order fulfillment, logistics, or purchasing roles.
• Proficiency in order management software (Inflow or similar systems).
• Strong Microsoft Office (Excel, Word) or Google Workspace skills.
• Strong ability to manage and prioritize multiple tasks efficiently.
• Excellent written and verbal communication skills for internal and customer interactions.
• Ability to handle customer inquiries and provide timely, professional responses.
• Accuracy in processing orders, preparing documents, and maintaining filing systems.
• Ability to handle special requests or out-of-stock issues and find solutions quickly.
• Experience with shipping and courier coordination.
• Experience with Lazada, Shopee, or similar e-commerce platforms.
• Knowledge of inventory management and supply chain processes.