E-Commerce Key Account Manager
Full-time
Milano Cosmetics, Inc.
The E-Commerce Key Account Manager is the primary client PIC and business owner for assigned accounts, responsible for managing the client relationship, driving account objectives and sales performance, and ensuring all client priorities are executed effectively across internal teams. The role combines client relationship management, project management, commercial ownership, and e-commerce expertise to ensure each account remains healthy, competitive, and positioned for growth.
The role combines client relationship management, project management, commercial ownership, and e-commerce expertise to ensure each account remains healthy, competitive, and positioned for growth.
Key Responsibilities
Client & Account Management
- Serve as the primary PIC and strategic partner for assigned clients.
- Build strong, trusted client relationships through clear and proactive communication.
- Develop a strong understanding of each client’s business objectives, priorities, product portfolio, and commercial targets.
- Translate client objectives into clear internal priorities, deliverables, and action plans.
- Lead client meetings, performance reviews, campaign discussions, and regular updates.
- Manage expectations, timelines, issues, and escalations proactively.
- Identify opportunities and concerns before they become client issues.
Commercial & Performance Ownership
- Own the overall commercial health and sales performance of assigned accounts.
- Monitor sales, traffic, conversion, AOV, UPT, inventory availability, and other relevant KPIs.
- Identify performance gaps and opportunities and drive the necessary actions across teams.
- Ensure inventory and assortment are sufficient to support sales targets, campaigns, and growth opportunities.
- Track performance against client targets and ensure corrective actions are implemented when accounts fall behind.
- Identify opportunities across assortment, pricing, promotions, visibility, traffic, and conversion.
Cross-Functional Project Management
- Project manage all client priorities and deliverables from brief through execution.
- Coordinate across Digital Marketing, Commercial, Operations, Customer Service, Warehouse, and Creatives to ensure account priorities and deliverables are executed on time.
- Establish clear owners, timelines, dependencies, and next steps.
- Follow through on outstanding items and escalate blockers when necessary.
- Ensure internal teams remain aligned on client priorities, campaigns, launches, and upcoming requirements.
E-Commerce & Marketplace Expertise
- Maintain strong working knowledge of Shopee, Lazada, TikTok Shop, Zalora, Shopify, and other relevant e-commerce platforms.
- Stay current on marketplace developments, trends, policies, tools, programs, and commercial opportunities.
- Understand the different levers that drive marketplace and brand.com performance.
- Translate platform developments and marketplace opportunities into relevant recommendations for clients.
- Work closely with the Marketplace Programs & Partnerships Manager to maximize relevant marketplace opportunities for assigned accounts.
Business Reviews & Insights
- Consolidate account performance into clear insights and actionable recommendations.
- Lead monthly, quarterly, or other business reviews as required.
- Identify what is driving or limiting growth and recommend next steps.
- Maintain visibility on upcoming priorities, risks, launches, opportunities, and commercial milestones.
Key Success Measures
- Achievement of client sales and commercial targets
- Healthy account fundamentals, including inventory availability, traffic, conversion, AOV, UPT, and other relevant KPIs
- On-time and accurate completion of client deliverables
- Campaign and launch readiness
- Proactive identification and resolution of account issues
- Client satisfaction and retention
- Effective cross-functional coordination and follow-through
- Quality and relevance of commercial recommendations
About you
- 4–6 years of experience in e-commerce, account management, marketplace management, retail, or a related commercial role, with at least 2 years in a client-facing or account ownership capacity
- Strong working knowledge of Shopee, Lazada, TikTok Shop, Zalora, and Shopify
- Strong commercial and analytical mindset
- Strong project management and organizational skills
- Excellent client-facing communication and relationship management skills
- Able to interpret performance data and translate insights into actionable recommendations
- Comfortable managing multiple accounts, priorities, and deadlines
- Proactive, accountable, detail-oriented, and solutions-driven
- Strong cross-functional coordination and follow-through
Vacancy posted 20 days ago
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