FOR POOLING: NATIVE ENGLISH-SPEAKING TEAM LEADER | MAKATI
Concentrix
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About the role
Oversee a team of agents, drive performance metrics, and ensure excellent client and customer satisfaction in a BPO operations environment.
Key responsibilities
- Oversee a team of agents
- Drive performance metrics
- Ensure excellent client and customer satisfaction
Qualifications
- This role requires U.S. citizenship due to client compliance and account-specific requirements
- At least 1 year of Team Leader experience in a BPO environment
- Strong leadership, coaching, and people management skills
- Excellent communication and interpersonal abilities
- Ability to work in a fast-paced, multicultural environment
Vacancy posted 3 days ago
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