Customer Care Representative Team Leader
Full-time
Global Resource For Outsourced Workers (Grow), Incorporated
- Leadership Experience (Supervisory Level)
- Customer/Client Service Experience is an advantage but not required.
- Willing to work onsite in Ayala, Makati.
- Provide constant direction to team members to ensure that all customer inquiries are properly attended to on time and in the best way possible
- Create modes of operations that will make customer service easier for team members and customers
- Provide feedback on performance of team members to management for staff evaluation and reward purposes
- Monitor performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their loose ends
- Provide assistance to team members experiencing difficulties in the discharge of their duties by giving personal coaching
- Ensure that equipment needed by team members are available and in good condition for a smooth flow of operations and customer satisfaction
- If needed, attend to customers who prove difficult to team members and resolve their concerns
- Act as intermediary between CCR Head and CCR team members to ensure open communication and settle any concerns that may arise in the course of work
- Perform miscellaneous job-related duties as assigned
Responsibilities
Vacancy posted 7 hours ago
Similar jobs that could be interesting for youBased on the Customer Care Representative Team Leader in Makati vacancy
- ...We are currently looking for Team Leader to join a leading BPO company. This is a great opportunity for individuals who are... ...Job Description: Lead, mentor, and manage a team of customer service representatives to achieve performance targets Monitor daily operations...
- ...s what you’ll enjoy when you join our team: ~ Comprehensive Health Insurance upon... ...certified , and trusted by industry leaders—including being recognized by... ...worldwide. Now, we’re looking for a Customer Care Representative who shares our passion for service excellence...
- ...zones, Gaming areas, Fitness options. Free Day Meals and regular team celebrations. REQUIREMENTS (We have two tracks):... ...Responsibilities Professionally manage and resolve high-volume inbound customer inquiries (via phone, chat, or email) in a timely and accurate...
- ...Description Act as the first point of contact for customers, addressing inquiries and resolving issues promptly. Provide exceptional... ...of customer interactions and transactions. Collaborate with team members to improve service delivery and customer satisfaction....
- ...We are seeking motivated individuals to join our international account team. You will handle inbound/outbound calls with customers from various countries, assist with inquiries, and provide exceptional service in English. Responsibilities: Handle customer calls via...
- ...Description Provide outstanding customer service through various channels including phone, email, and chat. Assist customers with... ...needs and recommend appropriate solutions. Collaborate with team members and other departments to resolve complex issues. Requirements...
- ...Join Our Team as a Customer Service Representative! As a Customer Service Representative, you’ll assist customers with inquiries, returns, upgrades, and technical support, ensuring they have a smooth and positive experience with our products and services. Work can be onsite...
- ...WE ARE HIRING: Customer Service Representatives (Manila & Cebu) Ready to level up your career with a premium Voice Account We’re looking for experienced BPO professionals to join our growing teams in Manila and Cebu! Salary Package: ₱25,000 – ₱40,000 (Based on...
- ...Join Our Team as a Customer Service Agent! Our customer service agents are the backbone of our business. As part of our team, you’ll be at the forefront of delivering outstanding support and creating exceptional customer experiences. You’ll work in a dynamic, collaborative...
- ...Patient Coordinator/Medical Support Specialist to join our healthcare team. This role is responsible for managing patient communication and... ...recall efforts and referral tracking to ensure continuity of care. Schedule patient appointments accurately based on provider availability...
- ...individuals who are confident in communication and enjoy engaging with customers. Key Responsibilities: Conduct outbound cold calls to... ...Competitive daily/monthly pay + incentives Training provided Career growth opportunities Supportive team environment...
- ...Description Provide exceptional customer service over various communication channels. Assist customers with product inquiries and... ...of customer interactions and transactions. Collaborate with team members to improve customer satisfaction. Requirements Educational...
- ...We’re on the lookout for friendly, customer-obsessed Call Center Agents to join our growing crew. In this role, you’ll be the go-to person... ...Competitive Salary Bonuses HMO and Other Benefits Career Growth Opportunities Fun and Supportive Team Environment...
- ...are seeking a highly experienced and results-driven CSR Team Leader to manage and motivate a team focused specifically on the... ...& Coaching Lead, coach, and motivate a team of Customer Service Representatives/Collectors specializing in specific high-value or complex...
- ...Respond to customer inquiries via phone, email, and chat. Provide accurate information about products and services. Resolve customer... ...feedback and escalate issues as needed. Collaborate with team members to improve service quality. Educational Qualifications...
- ...Description As a Team Leader for both the Front of the House and Back of the House, you will oversee daily operations, ensuring a seamless experience for both staff and customers. Manage and train staff in both areas Ensure high standards of service and food quality...
- ...Description Assist customers with inquiries and provide exceptional support via phone, email, and chat. Resolve customer complaints and issues in a timely manner. Provide accurate information about products and services. Document customer interactions and feedback...
- ...IT Team Leader Location: Makati City Work Setup: Hybrid Employment Type: Full-time Job Summary We are looking for an experienced IT Team Leader to oversee consulting projects related to cybersecurity, information security, and technology...
- ...Lead a team of professionals towards achieving project milestones and goals. Manage daily operations and ensure workflow efficiency. Provide coaching and guidance to team members to enhance performance. Conduct regular team meetings to communicate updates and...
- ...As a Call Center Agent, your role involves supporting customers through phone calls. You will be responsible for resolving inquiries, troubleshooting problems, and providing exceptional service with a courteous and professional demeanor. Key Responsibilities Manage...
- ...As a Customer Service Representative, you’ll assist customers with inquiries, returns, upgrades, and technical support, ensuring they have a smooth and positive experience with our products and services. Work can be onsite at our offices or remotely, depending on the role...
- ...dealers/branches (B2B). Inquiry & Order Management: Resolve customer inquiries regarding sales, pricing, and product features. Efficiently... ...for their specific pool needs. Case Resolution & Cross-Team Coordination: Coordinate with internal teams, account managers,...
- ...Develop a strategy that the team members can use to better reach a project’s goal. Assign tasks to team members. Determine the completion timeline and monitor progress to keep the project on track and on schedule. Communicate clear instructions to team members...
- ...Team Leader is in charge of overseeing daily operations, managing the team, ensuring that sales target are met, and maintaining store standards. • If College Graduate (any course and fresh graduates are welcome) • If College Level or Vocational Course graduate, must have...
- ...Coordinate and manage patient recall efforts and referral tracking to ensure continuity of care Operate within a virtual call-center environment to handle inbound and outbound calls in a courteous and professional manner Schedule patient appointments accurately...
- ...As a Customer Service Representative, you will handle customer inquiries, resolve complaints, and provide information about products and services. You will also process orders, prepare correspondence, and fulfill customer needs to ensure customer satisfaction College...
- ...Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences...
- ...Description Lead and motivate a team to achieve project goals and objectives. Coordinate team activities and ensure effective communication among members. Monitor project progress and implement improvements as needed. Assist in the development and execution...
- ...Directing and guiding the team, setting and communicating goals, delegating tasks, and providing feedback and support to help the team achieve its objectives. Key duties involves managing daily workflows, resolving conflicts,and ensuring smooth communication between...
- ...About the job Telesales Team Leader We are a world-leading smart mobility SaaS company with over 2,600,000 subscribers across 24 countries... ...implement telesales strategies to drive revenue, acquire new customers, and retain existing ones. Performance Monitoring: Monitor...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Care Representative Team Leader. Be the first to apply!
