Team Leader
Full-time
GSS-PH Consulting Solution Inc.
We are currently looking for Team Leader to join a leading BPO company.
This is a great opportunity for individuals who are looking to start or grow their careers in the BPO industry.
Qualifications:
- Bachelor's Degree Graduate
- At least 1 year of experience handling a Healthcare Account in the BPO industry
- With experience handling a team
- Willing to work onsite in Pasig or Makati
- Open to shifting schedules
Job Description:
- Lead, mentor, and manage a team of customer service representatives to achieve performance targets
- Monitor daily operations and ensure KPIs such as productivity, quality, and attendance are met
- Conduct regular coaching, feedback sessions, and performance evaluations for team members
- Handle escalations and complex customer concerns when needed
- Ensure compliance with company policies, procedures, and client requirements
- Coordinate with Operations Managers and other departments to improve team performance
- Prepare and submit daily, weekly, and monthly reports on team performance
- Drive employee engagement and support continuous improvement initiatives
Application Details:
To proceed with your application, please provide the following information:
- Date of Application
- Full Name
- City Address (e.g., Manila, Taguig, Makati)
- Educational Attainment
- Total BPO Experience
- Healthcare/Inbound Sales/Retention Account Experience (if any)
- Preferred Site (Makati or Pasig)
- Availability for Onsite Interview
- Current and Expected Salary
Take the next step in your career—apply today and experience a fast and seamless hiring process.
Vacancy posted a month ago
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