Customer Service Representative
Temporary
Risewave Consulting Inc.
Customer Service Representative (Inbound Support)
Location: Taguig City
Work Setup: 100% Onsite (Non-negotiable)
Shift: Night Shift
Contract: 6 Months
About the Role:
We are looking for a highly motivated and customer-focused Customer Service Representative with proven experience in inbound support. The ideal candidate is skilled in handling customer inquiries, resolving concerns efficiently, and delivering excellent service in a fast-paced environment.
Key Responsibilities:
- Handle inbound customer inquiries via phone, email, and/or chat in a timely and professional manner
- Provide accurate information about products, services, and company policies
- Resolve customer concerns effectively while ensuring high customer satisfaction
- Document all customer interactions accurately in the appropriate systems
- Meet established service standards, KPIs, and quality metrics
Qualifications :
- At least 1 year of experience in inbound customer service or a related role
- Excellent verbal and written communication skills
- Strong analytical and problem-solving abilities
- Proficient in CRM systems and customer support tools
- Ability to thrive in a fast-paced, dynamic environment
Vacancy posted 21 days ago
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