Store Supervisor - Leyte Operation

The Store Supervisor is responsible for overseeing and managing the overall daily operations of the assigned Plastic Atbp. branch. The position ensures effective sales performance, inventory accuracy, proper cash accountability, employee productivity, customer satisfaction, and compliance with established company policies and operational procedures.

The successful candidate must be capable of independently managing branch operations while maintaining regular coordination and accountability to the Head Office.

II. DUTIES AND RESPONSIBILITIES

A. Store Operations

1. Oversee daily opening and closing activities.
2. Ensure proper store cleanliness, organization, product arrangement, and merchandising.
3. Implement company policies, procedures, and operational standards.
4. Ensure proper receiving, storage, handling, and releasing of merchandise.
5. Monitor branch facilities and immediately report maintenance or security concerns.

B. Sales and Customer Service

1. Monitor daily, weekly, and monthly sales performance.
2. Ensure achievement of assigned sales targets.
3. Develop and implement strategies to improve branch sales.
4. Monitor customer service quality and resolve customer concerns.
5. Encourage effective product presentation, upselling, and cross-selling.
6. Monitor retail and wholesale customer transactions.

C. Inventory Management

1. Monitor stock levels and product availability.
2. Conduct regular physical inventory checks.
3. Ensure accurate documentation of stock receiving and releasing.
4. Investigate and immediately report inventory shortages, overages, damages, and discrepancies.
5. Coordinate replenishment and stock transfers with the Head Office and designated warehouses.
6. Monitor slow-moving and fast-moving merchandise.

D. Cash and Financial Accountability

1. Monitor daily sales summaries, cash collections, and documentation.
2. Ensure accurate cashier turnover and supporting documents.
3. Review daily cash reconciliation and promptly report discrepancies.
4. Monitor authorized branch expenses and ensure proper documentation.
5. Ensure compliance with company cash-handling and financial control procedures.

E. Employee Supervision and Management

1. Supervise, coach, and evaluate branch employees.
2. Monitor attendance, punctuality, productivity, and workplace discipline.
3. Prepare employee schedules based on operational requirements.
4. Conduct regular team meetings and employee coaching.
5. Address employee concerns and recommend appropriate corrective action.
6. Promote teamwork, professionalism, and accountability.

F. Administrative and Operational Reporting

1. Submit accurate daily, weekly, and monthly branch reports.
2. Provide regular updates on sales, inventory, personnel, and operational concerns.
3. Immediately report incidents, discrepancies, and policy violations.
4. Maintain organized branch records and supporting documents.
5. Coordinate with the Operations Head and Head Office regarding operational requirements.

III. QUALIFICATIONS

1. Bachelor's degree in Business Administration, Management, Marketing, or a related field is preferred.
2. At least three (3) years of relevant experience in retail, wholesale, distribution, or general merchandise operations.
3. At least two (2) years of supervisory or team leadership experience.
4. Previous experience managing a store, branch, or retail team is strongly preferred.
5. Knowledge of sales monitoring, inventory management, cash reconciliation, and customer service.
6. Proficient in Microsoft Excel, Google Sheets, and basic computer applications.
7. Strong leadership, decision-making, communication, and organizational skills.
8. High degree of integrity, accountability, and initiative.
9. Willing to work in the assigned Leyte branch.
10. Able to work independently with minimal supervision and submit timely operational reports.