Account Manager - Team Lead (Remote)

About the Company

EDGE Tutor is Asia’s fastest-growing tutoring outsourcing provider, bringing the human edge in digital learning to education companies worldwide.

Founded in 2022 by Harvard alumnus Henry Motte de la Motte, EDGE Tutor now serves partners in over 30 countries with global headquarters in New York, London, Colombo, Singapore, and Manila.
We connect the top 3% of rigorously selected online educators with global institutions, delivering white-labeled tutoring solutions with full tutor management. Our services cover K-12 English and Math, Adult/Corporate English, and high-stakes exam prep.

At EDGE Tutor, we combine passionate educators with operational efficiency to help education businesses scale and thrive globally.

EDGE Tutor: The Human Edge in Digital Learning. 

About the Role

The Account Manager Team Lead is a senior leadership role responsible for overseeing a portfolio of client accounts and managing a team of Account Managers. This role ensures clients experience exceptional service throughout their entire lifecycle—from onboarding and launch, through tutor deployment and retention, to renewal and offboarding. The Team Lead is accountable for client satisfaction, retention, account growth, and operational excellence across the portfolio.

Key Responsibilities

Client Lifecycle Ownership

• Oversee the full client journey — launch, tutor deployment, contract compliance, retention, renewals, and offboarding.
• Serve as the escalation point for major client issues, ensuring timely resolution and reinforcing trust.
• Conduct quarterly business reviews and renewal discussions with key client decision-makers.
• Develop and execute account growth plans, including upselling, volume increases, and contract negotiations.

Team Leadership & Development

• Directly lead, mentor, and coach a team of Account Managers, setting clear performance goals and reviewing progress regularly.
• Standardize account management practices across the portfolio to ensure a consistent, high-quality client experience.
• Identify skill gaps and implement development initiatives to elevate overall team capability.

Client Success & Retention

• Drive high levels of satisfaction across all accounts, ensuring strong renewal rates and minimizing churn.
• Anticipate client needs, develop proactive solutions, and align services with evolving client objectives.
• Build long-term partnerships by cultivating executive-level relationships with client stakeholders.

Revenue & Growth Management

• Own revenue and profitability targets across the assigned client portfolio.
• Identify upsell, cross-sell, and expansion opportunities; partner with the Sales team where needed.
• Review contracts and proposals to ensure commercial terms protect both the client and the company.

Operations & Cross-Functional Collaboration

• Collaborate with Recruitment, Training, Lesson Support, and Finance to deliver on client commitments.
• Ensure sufficient tutor capacity and quality standards are maintained as accounts scale.
• Drive process improvements that enhance efficiency, cost control, and service delivery.

Data, Reporting & Insights

• Oversee reporting to clients and internal leadership, ensuring accuracy, clarity, and actionable insights.
• Track key KPIs — client retention, renewal rate, teacher utilization, and account margins.
• Use data to proactively identify risks and growth opportunities and to inform strategic decision-making.

Qualifications

• Bachelor's degree in Business, Education, Communications, or a related field.
• 7+ years of progressive experience in account management, client services, or operations — ideally in outsourcing, BPO, or education.
• 3+ years in a leadership role managing teams of Account Managers or equivalent.
• Demonstrated success managing large, complex accounts with multi-million revenue responsibility.
• Strong background in client negotiations, contract review, and commercial terms.
• Excellent leadership, communication, and relationship management skills.
• Proficiency in CRM tools, reporting systems, and data-driven decision-making.
• Proven ability to balance client success with operational scalability and financial objectives.

Work Set-up and Requirements

• Proven ability to balance client success with operational scalability and financial objectives.
• Schedule: May require flexible hours but with focus on mid-shift (start of shift at 12NN or 1PM)
• Workdays: Five-day workweek with two rest days.
• Location: Fully remote
• Minimum 25 Mbps internet speed with backup connection
• Backup power supply for at least 8 hours

Why Work With Us?

• Support Educators Globally: Play a key role in supporting our network of expert tutors as they teach learners in 30+ countries across the Americas, Europe, the Middle East and Asia-Pacific
• Remote-First Culture: Work from home while being part of a collaborative, inclusive team. We meet in person quarterly to strengthen team connections and drive innovation.
• Structured Flexibility: Flexible but structured hours that help balance your work and life while maintaining work efficiency.
• Professional Growth: Gain advanced skills in strategic hiring, operational scaling, and decision-making to one of Southeast Asia's fastest-growing startups, recognized with prestigious industry accolades
• Appealing performance-oriented compensation
• Healthcare benefit: HMO for you plus 1 free dependent
• 30 days paid time off

Your expertise, our platform—together, we’ll transform education worldwide with Filipino talent.

Ready to join us? Apply today!