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Mandarin Client Coordinator (Hybrid Set-up)

Full-time

J-K Network Services

Company Profile: One of the fastest-growing Contact Center firms in the Philippines that supports big companies, such as multinational corporations. Currently, they are partnering with a global multi-regulated Forex and Contract for Difference brokerage company that is looking for a Mandarin bilingual who can support their business. Position: Mandarin Client Coordinator Company Industry: BPO Company (Primary Research Services Account) Work Location: Makati City Work Schedule: Nightshift (training) | Dayshift (after training) Salary: Php 120,000 Work Set Up: Work On-site (training) | Hybrid Set-up (after training) -(2 days remote, 3 days onsite)

BENEFITS :

  • 13th Month Pay
  • Government Mandated Benefits
  • Vacation leave and Sick leave
  • HMO starts on Day 1
  • US Holiday leave
  • Free snacks
  • Paid trainings
  • Monday breakfast
  • Regular team events

REQUIREMENTS OF THE JOB:

  • Open to Filipinos and Filipino-Chinese who are proficient in Mandarin and English.
  • Bachelor’s graduates in any course are welcome to apply.
  • Having an HSK 5 and 6 certificate is a big advantage.
  • Having experience in conducting professional phone calls and writing clear, concise emails to senior executives.
  • Having BPO experience is a big plus.
  • Having strong communication and problem‑solving skills.

RESPONSIBILITIES OF THE JOB APPLICATION:

  • Mandarin Client Relations Associate is responsible for handling client coordination, expert sourcing, communication, and overall project management.
  • Oversee client projects from initiation to completion, ensuring efficient coordination and on-time delivery.
  • Conduct professional conversations and calls in both Mandarin and English.
  • Identify, source, and recruit qualified industry experts based on client needs.
  • Perform outreach, candidate screening, and scheduling of expert consultations.
  • Communicate effectively with Mandarin-speaking and English-speaking clients, experts, and stakeholders across various countries and time zones.

RECRUITMENT PROCESS:

  • Paper Screening
  • Initial Screening with the HR (Phone or Online Interviews)
  • Submit a self-introduction video in Mandarin
  • Client’s HR Interview
  • Case Study
  • Final Interview (Panel Interview)
  • Job Offer

Vacancy posted a month ago
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