Customer Support
Full-time
Dempsey Resource Management Inc.
Customer Support Associate
Company: Makticorp Management Inc.
Location: Makati City
Job Description
Makticorp Management Inc. is looking for a Customer Support Associate who is customer-focused, organized, and eager to provide excellent service. The successful candidate will assist clients by responding to inquiries, resolving concerns, maintaining accurate records, and supporting daily administrative tasks. This role also includes assisting with the company's social media presence and ensuring timely communication with customers.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, and social media.
- Provide accurate information about the company's products and services.
- Resolve customer concerns in a professional and timely manner.
- Maintain and update customer records and documentation.
- Assist with basic bookkeeping-related administrative tasks when needed.
- Support the company's social media activities, including responding to messages and monitoring engagement.
- Collaborate with internal teams to ensure customer satisfaction.
- Perform other administrative duties as assigned.
Qualifications
- Holder of a Bookkeeping NC III Certification , obtained recently or within the past two (2) years.
- With or without work experience; fresh graduates are welcome to apply.
- Able to commute to Makati City or resides in Makati or nearby areas.
- Knowledgeable in using social media platforms.
- Of good moral character with excellent communication and interpersonal skills.
- Detail-oriented, organized, and willing to learn.
Vacancy posted 14 hours ago
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