Customer Support Representative (Mactan Site)
Full-time
Level Up Business Process Outsourcing Services OPC
Open Accounts:
• Retail Account
• Healthcare Account
• Financial Account
• Education Account
Job Overview
We are hiring Customer Support Representatives for multiple accounts based in Mactan, Cebu. Successful candidates will handle customer inquiries, resolve concerns efficiently, and provide excellent customer service while working in a fast-paced environment.
Key Responsibilities
• Handle inbound and/or outbound customer interactions
• Assist customers with account, billing, order, or service-related concerns
• Provide accurate information while maintaining professionalism and empathy
• Document customer interactions and update records in the system
• Meet quality, productivity, and customer satisfaction metrics
• Coordinate with internal teams when necessary
Qualifications:
• Must have at least 6 months to 12 months international voice BPO experience (depending on account)
• Open to HS Graduate (old curriculum) or SHS Graduate (new curriculum)
• Strong English communication skills
• Willing to work onsite in Mactan, Cebu
• Must be available to start on the assigned start dates
• Amenable to shifting schedules, weekends, and holidays
Vacancy posted 16 hours ago
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