Pharmacy Account Manager
Full-time
Asia PeopleWorks, Inc.
Description
This role is mainly about supporting pharmacy-related services (like prescription benefits) and making sure processes run smoothly behind the scenes.
- Read and understand guidelines (SOPs) and client instructions to make sure tasks are done correctly
- Work with different teams to complete tasks on time and maintain quality
- Check current processes and suggest ways to improve them
- Help resolve issues or escalations by coordinating with the right teams
- Handle tasks that may not always be straightforward and figure out solutions
- Support updates in healthcare plans (like changes in benefits) and help test if everything works properly
- Prepare and check reports for accuracy
- Help investigate issues and support problem-solving efforts
- Stay in close communication with international/onshore teams
- Assist in testing, monitoring, and other readiness activities
Requirements
- 4–7 years of work experience
- Background in Pharmacy Benefit Management (PBM) or RxClaim is a big advantage (experience in pharmacy, healthcare, or customer service related to prescriptions is also okay)
- Can work independently and stay organized
- Good at analyzing data and spotting issues
- Comfortable using tools like Excel, Word, Teams, etc.
- Can handle multiple tasks in a fast-paced environment
- Strong problem-solving and communication skills
- Experience in account or client coordination is nice to have
- Knowledge of healthcare or benefit plan setup is nice to have
- Willingness to learn new systems and tools is nice to have
- Experience handling projects or coordinating across teams is nice to have
Vacancy posted 29 days ago
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