Training Manager | Pilot Wave (Telco)

About Us

Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect

• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement

• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate

• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission : To create conditions within which people can thrive!

We are seeking a dynamic and experienced Training Manager to lead the design, development, and delivery of training programs that enhance employee skills, performance, and productivity. The Training Manager will collaborate with department heads and subject matter experts to assess training needs, develop curriculum, and implement learning solutions aligned with the company’s goals and values.

Duties and Responsibilities:

• Develop and execute a strategic training roadmap across departments to support business objectives.

• Conduct needs assessments and skill gap analyses to identify learning and development requirements.

• Design engaging training programs, workshops, and e-learning courses using various methodologies.

• Manage the end-to-end training cycle, including planning, coordination, delivery, and evaluation.

• Supervise and coach trainers and facilitators, ensuring consistency and quality in content delivery.

• Monitor training effectiveness through feedback, assessments, and performance metrics.

• Maintain accurate training records and reports for compliance and audit purposes.

• Support onboarding and orientation programs for new hires.

• Stay current on industry trends and incorporate best practices into training initiatives.

• Partner with stakeholders to drive a culture of continuous learning and professional development.

Qualifications:

• Proven experience (typically 7+ years) in a training or learning and development role, with at least 3 years in a managerial or leadership capacity.

• Strong knowledge of adult learning principles and instructional design methodologies.

• Excellent communication, presentation, and facilitation skills.

• Experience with Learning Management Systems (LMS) and e-learning platforms.

• Strong organizational and project management skills.

• Ability to analyze data and use insights to improve training outcomes.

• Certification in training or instructional design (e.g., CPTM, ATD, or similar) is a plus.

• Willing to work onsite and on a shifting schedule.