Human Resources Manager

Job Description

Role Overview

The  HR Manager is responsible for providing end-to-end HR leadership, ensuring strong alignment between people strategy and business objectives. This role leads the HR Team, drives a high-performance and compliant workplace culture, and oversees all core human resources and office administration functions.

The HR Manager plays a critical role in managing employee relations, disciplinary processes, and investigations, while ensuring full compliance with employment laws, workers’ rights, and internal policies. This position acts as a trusted partner to leadership in building a respectful, engaged, and high-performing organization.

Key Responsibilities

• Develop and execute the company’s people strategy aligned with overall business goals and direction
• Lead, coach, and develop the HR Team, ensuring high performance, accountability, and professional growth
• Champion organizational culture, values, and employee engagement initiatives
• Partner with department leaders to support business outcomes and workforce needs
• Manage the operating budget for Human Resources and Office Administration, including general office upkeep
• Oversee end-to-end employee relations and disciplinary processes, including performance management and corrective actions
• Draft and issue formal HR documentation, including memos, notices, and official correspondence
• Conduct investigatory meetings, fact-finding interviews, and disciplinary hearings in a fair, objective, and compliant manner
• Ensure all HR practices comply with employment legislation, workers’ rights, and internal policies
• Provide guidance and advisory support to managers on employee relations matters and best-practice HR processes
• Maintain accurate, confidential employee records and case documentation
• Support the development, review, and consistent implementation of HR policies across the organization
• Act as a trusted point of contact for escalated employee concerns and workplace issues
• Partner with leadership to promote a compliant, respectful, and high-performance workplace culture
• Leverage HR analytics and insights to support data-driven decision-making
• Oversee office administration and general office upkeep, including employee pantry services and ensuring high standards of hygiene and cleanliness

Requirements

Skills & Experience

• Proven experience as an  HR Manager or Senior HR Leader within the  BPO industry
• Strong background in employee relations, disciplinary actions, and workplace investigations
• Demonstrated experience drafting formal HR documentation and official correspondence
• Solid understanding of employment law, workers’ rights, and workplace compliance standards
• Excellent interpersonal and communication skills, with the ability to handle sensitive issues professionally
• High attention to detail and strong capability to manage confidential matters with discretion
• Strong understanding of BPO operations and fast-paced environments

Benefits

Why Join Us?

• Healthy, supportive, and professional work environment
• (Great Place to Work Certified for three consecutive years)
• Opportunity to lead and shape HR strategy in a fast-paced, high-growth organization
• Work with an innovative company delivering cutting-edge solutions across multiple industries
• Collaborative, forward-thinking culture that values people, performance, and accountability
• Competitive compensation with clear opportunities for career growth and leadership development
• 21 leave credits plus all client-based holidays
• Comprehensive HMO coverage with dependent benefits
• Exposure to world-class leadership from both local and international stakeholders