Collections Officer
Full-time
Top1movers Worldwide Inc. - Manila
The Collection Officer is responsible for managing and executing the company’s receivables and debt recovery processes. This role ensures timely collection of outstanding accounts, minimizes delinquency, and safeguards company cash flow through proactive account monitoring, client coordination, and enforcement of credit policies. The position requires strong negotiation skills, attention to detail, and adherence to legal and ethical collection standards.
Job Description:
Accounts Receivable Monitoring
- Maintain an updated aging of receivables and monitor all due and overdue accounts.
- Review customer accounts to identify outstanding debts and prioritize collection efforts.
- Ensure accuracy of billing, invoices, and supporting documentation before initiating collection.
Collection Operations
- Contact clients via phone, email, and formal notices to follow up on unpaid invoices.
- Send Statements of Account (SOA), demand letters, and collection notices on a timely basis.
- Negotiate payment terms, installment plans, or settlement arrangements where applicable.
- Secure commitments to pay and ensure follow-through on agreed schedules.
Debt Recovery & Escalation
- Handle delinquent accounts and recommend appropriate recovery actions.
- Prepare accounts for escalation
- Monitor recovery progress and maintain documentation of all collection activities.
Client Coordination & Relationship Management
- Coordinate with clients to resolve billing disputes and discrepancies.
- Work closely with Sales, Operations, and Accounting teams to reconcile accounts.
- Maintain professional and ethical communication with clients at all times.
Reporting & Documentation
- Prepare daily, weekly, and monthly collection reports and aging analysis.
- Track collection performance against targets and KPIs.
- Maintain accurate records of communications, payment commitments, and account status
Compliance & Policy Enforcement
- Ensure compliance with company credit policies and procedures.
- Adhere to applicable laws and regulations governing debt collection practices.
- Maintain confidentiality of financial and client information.
Process Improvement
- Recommend strategies to improve collection efficiency and reduce overdue accounts.
- Assist in developing and refining credit and collection policies.
- Support automation or system improvements for receivables tracking.
Qualifications:
- Bachelor’s degree in finance, Accounting, Business Administration, or related field.
- At least 2-5 years of experience in collections, accounts receivable, or credit management
- Experience in handling corporate accounts or high-volume collections is an advantage
Skills and Competencies
- Strong negotiation and persuasion skills
- Excellent communication (written and verbal)
- Analytical and detail-oriented
- Knowledge of billing, invoicing, and financial processes
- Familiarity with legal procedures in debt recovery is an advantage
- Proficiency in MS Excel and accounting systems
Vacancy posted 22 days ago
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