WAVE 1 CSR (Virtual Process/No Final Interview)

We are looking for a detail-oriented and customer-focused Email and Chat Support Representative to handle customer inquiries through non-voice channels. In this role, you will provide timely, accurate, and professional assistance via email and live chat, ensuring a positive customer experience while working in a virtual processing environment. Key Responsibilities: Respond promptly to customer inquiries via email and chat platforms Provide accurate information about products, services, policies, and procedures Resolve customer issues efficiently while maintaining a high level of professionalism Document interactions and update customer records in the system Escalate complex or unresolved concerns to the appropriate team Follow company guidelines, workflows, and service-level agreements (SLAs) Maintain confidentiality of customer data and adhere to data protection policies Meet performance metrics such as response time, resolution rate, and customer satisfaction Qualifications: High school diploma or equivalent (college degree preferred) Previous experience in customer service, email, or chat support is an advantage Excellent written communication and comprehension skills Strong problem-solving and multitasking abilities Basic computer proficiency and familiarity with CRM tools Ability to work independently in a remote or virtual setup Good time management and organizational skills Work Setup: On-site