Customer Support Specialist III (Shopify Admin Experience)

Role Details

Location:  Metro Manila, Philippines
Work Arrangement: Hybrid
Contract Duration: Full Time
Training Schedule: Open to shifting schedules (subject to business requirements)
Work Schedule: Open to shifting schedules (subject to business requirements)
Expected Start Date:  ASAP

About Us

Crescendo  represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

The Role

The Operations Support Specialist will serve as the primary engine for our digital storefront’s operational integrity. This role is not merely reactive; you will be the proactive steward of our catalog, customer data, and promotional workflows. Your goal is to ensure seamless backend execution that translates into a flawless frontend customer experience, identifying system optimizations before they become bottlenecks. 

 

What You’ll Do:

• Catalog & Product Maintenance
  • Own the end-to-end product lifecycle within Shopify, including new product uploads, description updates, and image assets.
  • Manage complex catalog structures, ensuring accurate tagging, collection assignments, and SEO-friendly metadata.
  • Perform regular "catalog audits" to identify and fix broken links, missing attributes, or outdated inventory data.
• Customer & Company Management
  • Oversee the customer registration and approval pipeline, ensuring B2B or wholesale profiles are vetted and activated within agreed SLAs.
  • Manage location-specific settings and company profile maintenance to support multi-warehouse or regional distribution.
• Promotional & Order Operations
  • Configure and test promotional codes, automated discounts, and product bundles to ensure accuracy before launch.
  • Monitor order flow to identify and resolve "stuck" orders, synchronization errors, or data mismatches between Shopify and integrated ERP/fulfillment systems.
  • Proactively clean up order data and archive legacy records to maintain system performance.
• Process Optimization & Communication
  • Identify opportunities for automation within the Shopify backend (e.g., using Shopify Flow or specialized apps).
  • Serve as a trusted operational partner by communicating status updates, risks, and recommendations to the client. 
  • Create and update Standard Operating Procedures (SOPs) for all backend workflows.
  • Serve as the primary point of contact for ongoing Shopify backend operational needs and ad-hoc requests. 

What We Expect from You:

• 2+ years of hands-on experience managing Shopify/Shopify Plus backend operations (Products, Customers, Discounts, and Settings). 
• Exceptional attention to detail; experience handling large CSV imports/exports and data mapping. 
• Ability to identify "gaps" in current processes and propose scalable solutions. 
• Advanced (C2) English Level; written and spoken
• Ability to multitask, prioritize in a fast-paced call center environment, and manage time effectively
• Ability to work independently and typically only need basic direction to get started on new tasks or assignments
• Strong interpersonal skills
• Ability to prioritize and multitask
• Actively leads catalog-related sessions and acts as an escalation point.
• Great problem-solving aptitude. Expected to implement process improvements and drive innovation. 

What You’ll Get In Return:

• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact View email address on crescendoai.applytojob.com .

PRIVACY NOTICE

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To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here .