Customer Care Representative
Full-time
Stark Asia Solutions Inc.
Qualification:
- SHS graduate with 6 months BPO experience
- College Graduate with or without work experience
- Average to Good communication skills
- Amenable to work onsite
Responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Must pass the appropriate pre-employment test battery.
Primary duties may include, but are not limited to:
Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions.
Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues.
Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
Uses computerized systems for tracking, information gathering and troubleshooting.
Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals.
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Customer Care Representative in Taguig vacancy
- ...Greet customers warmly and assist with drop-off and pick-up of laundry orders. Process transactions, including payments, refunds, and... ...checks. Upsell additional services (e.g., dry cleaning, special care treatments) when appropriate. Previous customer service or...
- ...Provide excellent customer service to enhance customer satisfaction. Handle customer inquiries through various communication channels. Resolve complaints and issues in a timely manner. Maintain accurate records of customer interactions. Collaborate with other...
- ...Description Assist customers with inquiries and provide product information. Resolve customer complaints in a timely and professional manner. Maintain customer records and update information as necessary. Collaborate with team members to improve service quality...
- ...Respond to customer inquiries via phone, email, and chat. Provide accurate product information and assistance. Resolve customer complaints efficiently and professionally. Maintain detailed records of customer interactions. Collaborate with team members to...
- ...service over the telephone at all times Qualifications: Graduate of any 4 year course Must have at least 6 months experience in Customer Service Proficient with MS Office; With typing speed of at least 40wpm At least 6 months experience of any Customer...
- ...As a Customer Service Representative, you’ll assist customers with inquiries, returns, upgrades, and technical support, ensuring they have a smooth and positive experience with our products and services. Work can be onsite at our offices or remotely, depending on the role...
- ...Provide exceptional customer service via phone, email, and chat. Resolve customer inquiries, complaints, and issues promptly. Maintain accurate records of interactions and transactions. Collaborate with team members to improve service quality. Stay updated...
18000 - 28000 Php
...Patient Care Coordinators are customer-oriented service professionals who are responsible for following up with patients. They relay clinical results to them in a timely manner, assist in the coordination of referrals, pre-approvals and other follow-up appointments....- ...Description Provide exceptional customer service via phone, email, and live chat. Assist customers with inquiries, complaints, and product information. Maintain accurate records of customer interactions in the database. Collaborate with team members to resolve...
- ...Provide exceptional customer service via phone, email, and chat. Resolve customer inquiries and complaints effectively and efficiently. Maintain detailed records of customer interactions. Assist with product information and troubleshooting. Collaborate with...
- ...Description Deliver exceptional customer service by addressing inquiries and resolving issues promptly. Communicate effectively with customers via phone, email, and chat. Maintain detailed records of customer interactions and transactions. Provide accurate...
- ...apply for select entry-level accounts. ? Job Role & Responsibilities * Professionally manage and resolve high-volume inbound customer inquiries (via phone, chat, or email) in a timely and accurate manner. * Identify, troubleshoot, and provide solutions for customer...
- ...Description Deliver exceptional customer service by addressing inquiries and resolving issues promptly. Maintain a positive and professional demeanor in all customer interactions. Document customer interactions and feedback effectively in the CRM system. Collaborate...
- ...Description Provide exceptional customer service and support through various communication channels. Resolve customer inquiries and issues efficiently while maintaining a positive attitude. Document customer interactions accurately in the database for future...
- ...WE ARE HIRING: Customer Service Representatives (Manila & Cebu) Ready to level up your career with a premium Voice Account We’re looking for experienced BPO professionals to join our growing teams in Manila and Cebu! Salary Package: ₱25,000 – ₱40,000 (Based on...
- ...Description Act as the first point of contact for customer inquiries and support. Provide prompt and professional assistance to customers via multiple communication channels. Resolve customer issues efficiently, ensuring a high level of satisfaction. Maintain...
- ...Description Respond to customer inquiries and provide accurate information about products and services Resolve customer complaints in a timely and efficient manner Maintain detailed records of customer interactions and transactions Collaborate with team members...
- ...Description Provide outstanding customer service and support to clients via phone, email, and chat. Resolve customer inquiries and complaints in a timely and effective manner. Maintain detailed records of customer interactions and transactions. Collaborate...
- ...Assist customers with inquiries and resolve issues via phone, email, and chat. Provide product information and support to enhance customer satisfaction. Maintain detailed records of customer interactions and transactions. Collaborate with team members to improve...
- ...Description Handle customer inquiries and complaints promptly and professionally. Provide accurate information regarding products... ...customer interactions. Assist in the development of customer care policies and procedures. Requirements Educational Qualifications...
- ...Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Resolve customer complaints by identifying the issue and providing appropriate solutions or alternatives. Educate customers about product features, services, and promotions...
- ...As a Call Center Agent, your role involves supporting customers through phone calls. You will be responsible for resolving inquiries, troubleshooting problems, and providing exceptional service with a courteous and professional demeanor. Key Responsibilities Manage...
- ...We are hiring a dedicated Customer Service Representative to handle inquiries for a healthcare account . You will be the primary point of contact for patients and/or providers, ensuring professional and accurate resolution of their service needs. Key Responsibilities...
- ...NOW HIRING | CUSTOMER CARE REPRESENTATIVE | Fresh College Grad No Exp Location: Manila (BGC, Taguig & Ortigas, Pasig) Start Date: August 6 Job overview: Work Setup: Onsite Shifting Schedule Voice Account Qualifications: High School Graduate or...
- ...Description Respond to customer inquiries regarding banking products and services. Provide assistance in resolving customer complaints and issues efficiently. Educate customers on financial services and help them understand their account options. Maintain...
- ...Description Provide excellent customer service by responding to inquiries regarding financial products and services. Assist customers in navigating online banking platforms and resolving technical issues. Process customer transactions accurately, including deposits...
- ...Description Provide exceptional customer service by addressing inquiries related to financial products and banking services. Assist customers with account maintenance and resolving account discrepancies. Educate customers about financial services and products...
- ...Description Provide exceptional customer service to clients in the financial and banking sector. Assist customers with inquiries related... .... Experience Level: 5–8 years of experience in customer care or banking. Skills and Competencies: Strong communication...
- ...Description Provide exceptional customer service to clients in the financial and banking sector. Assist customers with inquiries regarding their accounts, transactions, and banking products. Resolve customer complaints efficiently and effectively, adhering to...
- ...Customer Care Specialist should be able to maintain a positive, empathetic and professional attitude towards customers at all times and ensure seamless customer experience. Assisting customers with product information, resolving issues, and ensuring overall customer satisfaction...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Care Representative. Be the first to apply!
