Customer Care Representative
Full-time
Stark Asia Solutions Inc.
Qualification:
- SHS graduate with 6 months BPO experience
- College Graduate with or without work experience
- Average to Good communication skills
- Amenable to work onsite
Responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Must pass the appropriate pre-employment test battery.
Primary duties may include, but are not limited to:
Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions.
Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues.
Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
Uses computerized systems for tracking, information gathering and troubleshooting.
Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals.
Vacancy posted 21 days ago
Similar jobs that could be interesting for youBased on the Customer Care Representative in Taguig vacancy
- ...As a Call Center Agent, your role involves supporting customers through phone calls. You will be responsible for resolving inquiries, troubleshooting problems, and providing exceptional service with a courteous and professional demeanor. Key Responsibilities Manage...
- ...Description Respond to customer inquiries and provide accurate information about products and services Resolve customer complaints in a timely and efficient manner Maintain detailed records of customer interactions and transactions Collaborate with team members...
- ...Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Resolve customer complaints by identifying the issue and providing appropriate solutions or alternatives. Educate customers about product features, services, and promotions...
- ...Provide exceptional customer service via phone, email, and chat. Resolve customer inquiries and complaints effectively and efficiently. Maintain detailed records of customer interactions. Assist with product information and troubleshooting. Collaborate with...
- ...Join Our Team as a Customer Service Representative! As a Customer Service Representative, you’ll assist customers with inquiries, returns, upgrades, and technical support, ensuring they have a smooth and positive experience with our products and services. Work can be onsite...
- ...Description Provide exceptional customer service and support through various communication channels. Resolve customer inquiries and issues efficiently while maintaining a positive attitude. Document customer interactions accurately in the database for future...
- ...Description Act as the first point of contact for customer inquiries and support. Provide prompt and professional assistance to customers via multiple communication channels. Resolve customer issues efficiently, ensuring a high level of satisfaction. Maintain...
- ...WE ARE HIRING: Customer Service Representatives (Manila & Cebu) Ready to level up your career with a premium Voice Account We’re looking for experienced BPO professionals to join our growing teams in Manila and Cebu! Salary Package: ₱25,000 – ₱40,000 (Based on...
18000 - 28000 Php
...Patient Care Coordinators are customer-oriented service professionals who are responsible for following up with patients. They relay clinical results to them in a timely manner, assist in the coordination of referrals, pre-approvals and other follow-up appointments....- ...Provide excellent customer service to enhance customer satisfaction. Handle customer inquiries through various communication channels. Resolve complaints and issues in a timely manner. Maintain accurate records of customer interactions. Collaborate with other...
- ...Description Handle customer inquiries and complaints promptly and professionally. Provide accurate information regarding products... ...customer interactions. Assist in the development of customer care policies and procedures. Requirements Educational Qualifications...
- ...Assist customers with inquiries and resolve issues via phone, email, and chat. Provide product information and support to enhance customer satisfaction. Maintain detailed records of customer interactions and transactions. Collaborate with team members to improve...
- ...Description Deliver exceptional customer service by addressing inquiries and resolving issues promptly. Maintain a positive and professional demeanor in all customer interactions. Document customer interactions and feedback effectively in the CRM system. Collaborate...
- ...Description Deliver exceptional customer service by addressing inquiries and resolving issues promptly. Communicate effectively with customers via phone, email, and chat. Maintain detailed records of customer interactions and transactions. Provide accurate...
- ...apply for select entry-level accounts. ? Job Role & Responsibilities * Professionally manage and resolve high-volume inbound customer inquiries (via phone, chat, or email) in a timely and accurate manner. * Identify, troubleshoot, and provide solutions for customer...
- ...Provide exceptional customer service via phone, email, and chat. Resolve customer inquiries, complaints, and issues promptly. Maintain accurate records of interactions and transactions. Collaborate with team members to improve service quality. Stay updated...
- ...Description Assist customers with inquiries and provide product information. Resolve customer complaints in a timely and professional manner. Maintain customer records and update information as necessary. Collaborate with team members to improve service quality...
- ...Description Provide exceptional customer service and support to enhance customer satisfaction. Handle customer inquiries and complaints through various channels, including phone, email, and chat. Schedule appointments and manage customer accounts with precision...
- ...Greet customers warmly and assist with drop-off and pick-up of laundry orders. Process transactions, including payments, refunds, and... ...checks. Upsell additional services (e.g., dry cleaning, special care treatments) when appropriate. Previous customer service or...
- ...Respond to customer inquiries via phone, email, and chat. Provide accurate product information and assistance. Resolve customer complaints efficiently and professionally. Maintain detailed records of customer interactions. Collaborate with team members to...
- ...Description Provide outstanding customer service and support to clients via phone, email, and chat. Resolve customer inquiries and complaints in a timely and effective manner. Maintain detailed records of customer interactions and transactions. Collaborate...
- ...We are hiring a dedicated Customer Service Representative to handle inquiries for a healthcare account . You will be the primary point of contact for patients and/or providers, ensuring professional and accurate resolution of their service needs. Key Responsibilities...
- ...service over the telephone at all times Qualifications: Graduate of any 4 year course Must have at least 6 months experience in Customer Service Proficient with MS Office; With typing speed of at least 40wpm At least 6 months experience of any Customer...
- ...The Patient Care Coordinator CSR is responsible for supporting patients by providing clear information, helping them navigate their... ...scheduling, medical inquiries, account updates, and service coordination while delivering compassionate and professional customer service....
- ...Respond to customer inquiries via phone call Provide accurate information regarding products, services, policies, and procedures. Resolve customer complaints and troubleshoot issues efficiently and professionally. Process orders, returns, and account updates...
- ...Description Serve as the primary point of contact for domestic account inquiries and customer care issues. Manage and resolve customer complaints effectively and efficiently. Provide support to customers regarding product information, order status, and account...
- ...NOW HIRING | CUSTOMER CARE REPRESENTATIVE | Fresh College Grad No Exp Location: Manila (BGC, Taguig & Ortigas, Pasig) Start Date: August 6 Job overview: Work Setup: Onsite Shifting Schedule Voice Account Qualifications: High School Graduate or...
- ...Description Provide exceptional customer service to clients in the financial and banking sector. Assist customers with inquiries related... .... Experience Level: 5–8 years of experience in customer care or banking. Skills and Competencies: Strong communication...
- ...Description Respond to customer inquiries regarding banking products and services. Provide assistance in resolving customer complaints and issues efficiently. Educate customers on financial services and help them understand their account options. Maintain...
- ...Description Provide excellent customer service by responding to inquiries regarding financial products and services. Assist customers in navigating online banking platforms and resolving technical issues. Process customer transactions accurately, including deposits...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Care Representative. Be the first to apply!
