Customer Care Representative - Local
Temporary
We Search @ Searchers & Staffers Corp.
- Conducts outbound calls to CPMA call outs in an accurate, professional, timely and polite manner using the prescribed scripts.
- Handles simple and general inbound phone inquiries in a timely, professional, accurate and courteous manner as well as adhere to required scripts.
- Refers request beyond scope and/or escalate as appropriate clients’ complaints if any, to his/her Team Lead.
- Logs successful calls in Sales Force within the call date and immediately refers requests beyond scope for callback to a tenured staff. Monitors and closes all open SRs on agreed turnaround time.
- Prepares required reports with 99.50% accuracy based on agreed turnaround time and frequency. Attends monthly meetings, and huddles with the assigned Team Leader as required.
- Adheres to all measurable department performance standards including but not limited to the following: schedule & break adherence, attendance, aux guidelines, accuracy, etc.
- Demonstrates utmost courtesy at all times for calls made.
- Submit required report as needed.
- Support other outbound project teams when needed
- Provides excellent “front-line” service over the telephone at all times
- Graduate of any 4 year course
- Must have at least 6 months experience in Customer Service
- Proficient with MS Office;
- With typing speed of at least 40wpm
- At least 6 months experience of any Customer Service function;
- Good English oral and written communication skills;
- Willing to work in BGC Taguig;
Qualifications:
Vacancy posted 21 days ago
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