Customer Service Representative ( HEALTH CARE ACCOUNT )
Full-time
AddForce Human Resources Solution Inc.
START ASAP !!!
MCKINLEY SITE !
HEALTH CARE ACCOUNT !!!
1 Day Process Work On site ( CSR ) 28,000
Package Depending on the work relevant experience.
- Atleast 6months in BPO exp.
- Must be proficient in english.
- Shifting schedule. ( Including weekends )
- Educational Backgroud High School ( old curriculum)
- Graduate Associate or Vocational College Graduate.
Job Requirements
- Good communication skills
- No BPO experience required
- Work onsite
- Willing to work even Holidays
- Night shift
- Performance Bonus
Responsibilities
- Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
- Provide accurate information about products, services, pricing, and company policies.
- Resolve customer issues and complaints , escalating complex cases to the appropriate departments when necessary.
- Document customer interactions in CRM systems, ensuring notes are clear, complete, and accurate.
- Process orders, returns, refunds, and account updates as needed.
- Follow up with customers to ensure issues are resolved and satisfaction is achieved
Vacancy posted 3 days ago
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