Travel & Hospitality Customer Care Specialist
Full-time
Metacom Careers
Travel & Hospitality Account – Customer Service Representative
Position: Customer Service Representative
Account: Travel & Hospitality
Location: Taguig – McKinley
Worksite: G/F Teleperformance Building, Le Grande, West Campus 5, McKinley West, Fort Bonifacio, Taguig
Account Type: Voice
English Proficiency: Good
Minimum CEFR Score: B2
Required Work Experience: Non-BPO work experience
Educational Requirement: High School Graduate (Old Curriculum)
Job Overview
We are looking for customer-focused and English-proficient individuals to join our Travel & Hospitality Account as a Customer Service Representative. The role involves assisting customers with travel-related concerns, providing accurate information, handling inquiries, and delivering a positive customer experience through voice interactions.
This is a great opportunity for candidates with non-BPO work experience who want to build a career in the customer service and travel industry.
Key Responsibilities
- Handle inbound customer calls and provide professional assistance.
- Address customer inquiries regarding travel and hospitality services.
- Provide accurate information and appropriate solutions to customer concerns.
- Assist with reservations, booking-related inquiries, modifications, cancellations, and other travel concerns as required.
- Handle customer complaints professionally and work toward effective resolution.
- Maintain a courteous, professional, and customer-focused approach throughout every interaction.
- Accurately document customer interactions and transactions in the system.
- Follow company policies, procedures, and quality standards.
- Meet established performance, attendance, and customer satisfaction goals.
Qualifications
- High School Graduate (Old Curriculum) or equivalent.
- Non-BPO work experience is required.
- Good English communication skills, with a minimum CEFR B2 level.
- Comfortable handling voice-based customer interactions.
- Strong listening, communication, and problem-solving skills.
- Customer-oriented and able to remain professional when handling challenging situations.
- Willing to work on-site in McKinley West, Fort Bonifacio, Taguig.
- Willing to work on shifting schedules, including weekends and holidays, as required by the account.
Ideal Candidate
The ideal candidate is someone who:
- Communicates confidently and clearly in English.
- Can understand and resolve customer concerns.
- Remains calm and professional under pressure.
- Has good attention to detail.
- Can adapt to changing situations and schedules.
- Has a positive attitude and a genuine interest in providing excellent customer service.
Join our Travel & Hospitality Account and take the next step toward building a rewarding career in customer service!
Vacancy posted 8 hours ago
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