Technical Account Associate Cebu
Full-time
CALDWELL COMMUNICATION CEBU
Customer Service Representative – Technical Cebu City | Onsite Caldwell Communication About Caldwell Communication Caldwell Communication is actively hiring Technical Customer Service Representatives in Cebu City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry. Job Description We are looking for Technical Customer Service Representatives to troubleshoot and support clients experiencing technical issues, providing clear solutions and professional guidance. Responsibilities:
- Handle technical inquiries via phone, chat, or email
- Troubleshoot software, hardware, or connectivity issues
- Guide clients with step-by-step solutions
- Document issues and resolutions accurately
- Escalate unresolved issues to higher-level technical support
- Meet service quality and productivity targets
- Shifts include nights, weekends, and holidays
- Paid technical training provided
- High School or Senior High School graduate (College preferred)
- Strong English and problem-solving skills
- Customer-focused and analytical
- Basic computer skills and multitasking ability
- Willingness to work onsite in Cebu City
- Competitive pay and performance incentives
- Technical training and professional growth
- Supportive team and collaborative environment
Vacancy posted more than 2 months ago
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