Tier 1 Helpdesk/Technical Support

Responsibilities include:

• Taking initial telephone and email inquiries and troubleshooting and managing relatively simple hardware, software, or network problems.
• Logging all calls, time spent, and activity inside the ticketing system.
• Reset passwords/PINs for users in Active Directory, Office 365, 3CX, and other applications.
• Research and troubleshoot error messages users receive from applications.
• Install or fix Windows driver issues for various devices.
• Installing and configuring printer drives in Windows for users.
• Install and uninstall applications for Windows and Mac users
• Recognizing and escalating more difficult problems to Tier 2 support

Desired experience:

Candidates must have at least 1 year of continuous BPO experience in:

• using, configuring, and troubleshooting Microsoft Office 365 apps suite
• resolving problems with Microsoft Outlook/Word/Excel and Adobe Acrobat
• using and managing 3CX VOIP systems
• basic user management in Active Directory and Microsoft Office 365
• troubleshooting Windows 10/11 errors and problems
• troubleshooting printing issues
• resolving Windows driver issues
• troubleshooting Mac OS and Mac Applications

Other qualifications:

• Excellent English communication skills
• Good interpersonal and listening skills
• Must possess problem-solving skills and analytical abilities
• Energetic and self-motivated team player
• Ability to interact with clients in a professional manner
• Must be willing to work on-site

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You wont regret it!

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Enjoy the following benefits:

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park

*Terms and conditions apply.

How to apply:

Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM .

What to prepare:

• Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
• Pen
• ID

or Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days . Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 8AM-11PM (Monday-Friday) .