Billing Account Associate - Cebu City
Full-time
Caldwell - Cebu
Billing Account Associate Cebu City | Onsite Caldwell Communication Job Description: We are hiring Billing Account Associates to assist customers with billing concerns, payment inquiries, and account-related concerns while providing accurate and professional customer support. Responsibilities:
- Handle billing and account inquiries via phone, chat, or email
- Assist customers with payments, billing adjustments, and account updates
- Explain charges, balances, and payment options clearly
- Document customer interactions and account updates accurately
- Escalate unresolved or complex billing concerns when necessary
- Maintain service quality, productivity, and customer satisfaction standards
- Shifting schedules, including nights, weekends, and holidays
- Paid training on billing systems, tools, and company processes
- At least a High School or Senior High School graduate
- Strong English communication skills
- Customer-focused with attention to detail and problem-solving skills
- Basic computer literacy and multitasking ability
- Willing to work onsite in Cebu City
Vacancy posted more than 2 months ago
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