Healthcare Account CSR - Weekends off
Full-time
PH Telesys Solutions BPO
Key Responsibilities
- Handle inbound customer inquiries related to healthcare services and insurance benefits.
- Assist customers with benefit verification, claims status, billing inquiries, and account information.
- Provide accurate information about healthcare plans, policies, and covered services.
- Process customer requests and account updates efficiently and accurately.
- Resolve customer concerns while maintaining a high standard of customer service.
- Document customer interactions using company systems.
- Escalate complex healthcare-related concerns to the appropriate department when necessary.
- Meet quality assurance, productivity, and customer satisfaction targets.
Vacancy posted 15 hours ago
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