BPO - Healthcare Early Out Patient Payment Representative (Onsite Setup)

Our dynamic team at Unity Communications offers people-centric call center services for enhanced patient care. We emphasize optimum and friendly engagement with patients, especially during disputes. Our ultimate goal? Be the top contact hub for patients requiring urgent solutions to their account issues. 

Do you possess a similar mindset?

The vacant spot for an Early-Out Patient Advocate is yours! You will handle incoming and outgoing calls to answer account inquiries, resolve payment concerns, and negotiate billing arrangements with patients. You must follow critical policies and procedures to guarantee the highest quality standards. 

Ready to boost your career with us? Push that apply button now!

How You Spend Your Eight Hours

• Handle a high volume of telephone calls

• Communicate with patients in a clear, timely, and positive manner

• Maintain adequate documentation, database, and confidentiality at all times

• Collaborate with other departmental and hospital associates

• Keep a working knowledge of departmental and hospital policies and procedures

• Maintain an average hold time of twenty seconds

• Be at or above the average number of set daily calls and contacts

• Retain a call handle time average of five minutes or below

• Keep an after-call work time of 33% or less of the total talk time

• Maintain a call review minimum standard of 95% or more

• Reach a pause time goal of 17% or less of the total adjusted pause time

• Verify and update patient demographics on every call

• Maintain 100% quality customer service

• Assist in training new patient advocates

• Review, update, and maintain policies and procedures

• Perform other duties assigned by management

What You Must Possess

• Excellent communication and interpersonal skills

• Professional attitude during urgent or confrontational situations

• Effective critical thinking, problem-solving, and decision-making skills

• Independent and team-oriented working attitude

• Computer proficiency

• Ability to learn quickly and navigate effectively through multiple systems

• Organizational skills and attention to detail

• Flexibility and ability to meet deadlines

• Proactive approach to prioritizing needs and managing resources effectively

• Ability to multitask with a high level of accuracy and efficiency

• Working knowledge of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and Red Flag regulations 

• Compliance with patient privacy at all times

What You Shall Receive

• HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service

• VL/SL credits upon regularization

• Friendly and supportive work culture

• 13th-month pay and other Philippine-government-mandated benefits

• Non-taxable allowances

• Pay increases, performance bonuses, birthday gifts, and many more

What You Should Consider

• Full-time position

• Monday to Friday, night shift

• On-site work setup

Why Join Our Company

You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.