Client Success Operations Coordinator

Hi, we're TechnologyAdvice.

Headquartered in Nashville, Tennessee, TechnologyAdvice helps millions of B2B technology buyers make smarter decisions by providing trusted research, practical guidance, and connections to the world's leading technology brands. Our work spans 30+ media brands and 50+ newsletters, supported by a global team across the United States, United Kingdom, Singapore, Australia, and the Philippines.

We're a remote-first company that values curiosity, collaboration, and growth. We invest in our people, embrace AI and new technologies to improve how we work, and create opportunities for team members to build meaningful careers. Many of our leaders have grown from within, including our CEO, who started here as an intern.

We believe great work happens when people feel connected. Through company all-hands, team events, Slack communities, learning sessions, and in-person gatherings, we create intentional opportunities for our global team to collaborate, build relationships, and celebrate successes together.

All positions are open to remote work unless otherwise specified in the requirements below.

The opportunity TechnologyAdvice is looking for a Client Success Operations Coordinator to help keep client campaigns running smoothly. You’ll work behind the scenes with our Client Success and internal operations teams to set up programs, track deliverables, analyze campaign data, and identify issues before they affect delivery. This role is a good fit for someone who enjoys working with data, thinking critically, and managing multiple priorities. You'll help the team make sense of campaign performance, maintain accurate reporting, and deliver on client commitments through proactive problem-solving and clear internal communication. Employment Level: Entry Level Employment Type: Full-time Location: Philippines Working Hours: 9PM to 6AM PHT (Apr - Oct) or 10PM to 7AM PHT (Nov - Mar) What you'll do

• Set up and maintain client programs in Salesforce, making sure campaign details, requirements, and timelines are accurate.
• Monitor active programs, track deliverables, and flag pacing, quality, or execution issues to the right team members.
• Troubleshoot campaign setup and delivery issues, working with internal teams to resolve them.
• Prepare and analyze campaign reports, validate data accuracy, identify meaningful trends, and explain relevant findings to the Client Success team.
• Coordinate internal handoffs and follow up on open items so work stays on track.
• Review leads and campaign elements against program requirements and flag anything that needs correction.
• Keep campaign records and process documentation organized and up to date.
• Manage incoming requests for reports, campaign summaries, and other deliverables, ensuring accuracy and timely completion.
• Identify recurring issues and suggest practical ways to improve team workflows.

Who you are

• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward.
• Highly organized and comfortable managing several programs and deadlines at once.
• Detail-oriented, especially when working with campaign requirements, data, and reports.
• Able to communicate clearly and concisely, explain findings, and provide relevant updates to internal stakeholders.
• Proficient in Google Sheets or Excel, with the ability to analyze and interpret data, prepare accurate reports, and explain why findings matter.
• Familiar with Salesforce or a similar CRM, or able to learn new systems quickly.
• Proactive about spotting issues, finding answers, and escalating problems when needed.
• Interested in learning how B2B demand generation campaigns work.
• Must have a working laptop/pc and, internet, and a backup connection.

**The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The job holder is expected to accept any reasonable alterations that may from time to time be necessary. ** What we offer you

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year.
• Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.
• Healthcare : Corporate HMO Plan for all full-time PH employees upon completion of two months of tenure.
• De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines.
• Wellness Perks: Access the Headspace app to support your well-being.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.

#LI-Remote Work authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company.

Salary Range
We seek to hire top-tier individuals and intend for our compensation to be at a rate that allows us to recruit and retain individuals who align with our core values, purpose, mission, and vision. Final total compensation is based on a multitude of factors including, but not limited to, skill level, relevant experience to the position, and cost of labor.

Monthly Pay Range

₱37,500—₱46,000 PHP

EOE statement

We believe that our differences make us stronger, and thus foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

Pre-employment screening required.

TechnologyAdvice does not engage with external staffing agencies. Any candidates introduced by such firms will not be eligible for compensation. TechnologyAdvice communicates only through @technologyadvice.com emails and official recruiting platforms. We never recruit via Teams, WhatsApp, or similar apps, and we will never request money, gift cards, or personal financial details during hiring.

Any AI-generated or incomplete application answers will be auto-rejected.