Client Success Coordinator - Work from home
Full-time
Manila Recruitment - Recruitment Agency Executive Search Firm and Headhunters in the Philippines
Our client builds enterprise-grade, AI-powered marketing systems that help businesses grow online. By automating and optimizing digital marketing campaigns, they deliver strategies that once required large teams and six-figure budgets now accessible at a fraction of the cost.
Overall purpose and responsibilities of the role:
The Client Success & Strategy Analyst will be the bridge between the company’s cutting-edge AI marketing technology and the real-world business goals of their clients. A decade of marketing experience is not needed, just a sharp mind, a positive attitude, and the drive to learn how to scale businesses using the most advanced tools in the industry.
Duties and Responsibilities:
- Client Relationship Management: Participate in onboarding and regular check-in calls. You’ll assist in meeting preparation and ensure all follow-up actions are executed flawlessly.
- Strategic Translation: Deeply understand each client’s unique business goals and help translate them into actionable SEO and sales outreach strategies.
- Campaign Orchestration: Manage setup tasks across our proprietary platforms. (Don’t worry—we provide full training on our SEO and sales outreach tools).
- Data Analysis & Optimization: Monitor performance metrics to see what’s working. You’ll collaborate with internal teams to "turn the knobs" and optimize campaigns for maximum ROI.
- Quality & Reporting: Support QA processes and create clear, insightful reports that show clients exactly how we are helping them win.
- Proactive Communication: Act as a reliable point of contact for clients, answering questions and ensuring they feel supported and successful
Requirements
Must-have Skills / Qualification:
- Proven experience working directly with clients or customers, managing expectations, and building strong relationships.
- Prior SEO experience is not required, as full training will be provided. Candidates without SEO background should have a strong foundation in customer service and client engagement.
- A Natural Communicator: You present well, write clearly, and enjoy collaborating with both teammates and clients.
- A Critical Thinker: You don't just follow a checklist; you look at the "why" behind the data and find creative solutions to new problems.
- Analytical & Organized: You are comfortable working with data in Excel or Google Sheets and never let a deadline slip through the cracks.
- High Energy & Adaptable: You thrive in fast-paced environments and are ready to grow as fast as the company does.
- Values-Driven: You embody our core values—staying Positive, remaining Passionate about your impact, and being Proven to Execute on your promises.
Job type: Permanent
Emp type: Full-time
Schedule: Monday to Friday, 8:00 AM to 5:00 PM EST/CST (9:00 PM – 6:00 AM or 10:00 PM – 7:00 AM
Location: Work From Home
Industry: Marketing & Advertising
Vacancy posted a month ago
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