Customer Service Representative (Blended)
Full-time
Level Up Business Process Outsourcing Services OPC
We are hiring Customer Service Representatives for a Ticketing Blended opening in ONE Makati. This role is ideal for candidates with strong customer service experience who can assist customers with ticketing, booking, schedule changes, cancellations, refunds, and related support concerns.
The Customer Service Representative may handle customer concerns through voice and/or non-voice channels while ensuring accurate, timely, and professional support.
Key Responsibilities
- Handle customer inquiries through assigned blended support channels.
- Assist customers with ticketing inquiries, booking support, schedule changes, cancellations, refunds, and general account concerns.
- Provide accurate information based on account policies and procedures.
- Document customer interactions, actions taken, and resolutions accurately in the system.
- Resolve customer concerns professionally while maintaining a positive customer experience.
- Escalate complex or unresolved cases to the appropriate team when needed.
- Follow quality, compliance, and customer service standards.
- Meet performance targets related to productivity, quality, attendance, and customer satisfaction.
Qualifications
- High School Graduate or Senior High School Graduate and above.
- Must have at least one (1) year or more of BPO International Account experience.
- Good to excellent communication and customer service skills.
- Comfortable handling blended customer support.
- Strong attention to detail and ability to follow account procedures.
- Willing to work onsite in ONE Makati.
- Willing to work on shifting schedules, including weekends, holidays, and night shift if required.
Vacancy posted 3 days ago
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