Customer Service Representative
Full-time
Gainstrong Talent Solutions
Job Description: Customer Service Representative
(₱15,000 Sign-On Bonus upon Hiring)
Location: Makati City
Work Setup: Blended (Onsite & WFH)
Shift: Shifting Schedule
Job Summary
We are seeking an experienced Customer Service Representative to handle customer concerns, complaints, and escalations. This role requires strong problem-solving skills and experience in customer retention and complaint management.
Key Responsibilities
- Manage customer complaints, escalations, and retention cases
- Provide effective resolutions while ensuring customer satisfaction
- Handle complex customer interactions with professionalism and empathy
- Accurately document cases and follow escalation protocols
- Collaborate with internal teams to resolve customer issues
Qualifications
- At least High School / Senior High School Graduate
- Willing to work onsite in Makati City
- Amenable to shifting schedules
- Good communication skills
- Minimum of 2 years experience in Customer Complaint Management
- (Retention / Escalation handling)
Vacancy posted 2 days ago
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