Customer Service Representative
Full-time
Sagility Iloilo
We are seeking enthusiastic and customer-focused Senior High School graduates and 1st year college undergraduate with at least 6 months of work experience to join our dynamic Customer Service Representative (CSR) team at Sagility Philippines. In this full-time position, you will play a crucial role in delivering exceptional customer service and support to our valued clients.
What you'll be doing
- Respond to customer inquiries and concerns via phone, email, and other communication channels
- Assist customers with troubleshooting, product information, and order processing
- Maintain accurate records and documentation of customer interactions
- Identify opportunities to enhance customer satisfaction and promote Sagility's products and services
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Continuously learn and develop your skills to provide the best possible support
What we're looking for
- Senior High School graduate with at least 6 months of relevant work experience in a customer service or call centre environment
- Excellent communication and interpersonal skills, both written and verbal
- Strong problem-solving and critical thinking abilities to effectively address customer needs
- Proficient in using computer systems and various software applications
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
- Passionate about delivering exceptional customer service and contributing to the success of the team
What we offer
At Sagility, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:
- Comprehensive health insurance coverage
- Opportunities for career development and growth
- Flexible work arrangements
- Team-building and social activities
- Continuous learning and skills development programs
About us
Sagility is a leading global provider of customer service and business process outsourcing solutions. With a strong presence in the Philippines, we pride ourselves on our commitment to excellence, innovation, and delivering exceptional value to our clients. Join our team and be part of a dynamic and collaborative environment where your talents and contributions can make a real impact.
Apply now and take the first step towards an exciting career with Sagility!
Vacancy posted 21 days ago
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