Customer Service Representative
Full-time
Gratitude Jobs Ahead HR Inc
We are looking for dedicated and customer-focused individuals to join our Telco Account team. The role involves handling customer concerns related to billing and account retention while providing excellent service.
Responsibilities:
- Handle inbound and outbound customer calls
- Assist customers with billing inquiries, charges, and payment concerns
- Explain account details clearly and professionally
- Offer solutions to retain customers who wish to cancel services
- Promote available plans, add-ons, and upgrades when applicable
- Ensure customer satisfaction and proper documentation of accounts
Vacancy posted a month ago
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