Customer Service Representative
Full-time
Synlink Recruitment Outsourcing Co. Inc.
Job Title: Call Center Agent
Department: Customer Support / Operations
Employment Type: Full-Time
Job Summary:
A Call Center Agent is responsible for handling inbound and/or outbound customer interactions to assist with inquiries, resolve issues, and provide excellent customer service. The role requires strong communication skills, problem-solving abilities, and the ability to work in a fast-paced environment while meeting performance targets.
Key Responsibilities:
- Answer incoming calls or make outbound calls to customers in a professional and timely manner
- Provide accurate information about products, services, billing, and company policies
- Troubleshoot basic technical or account-related issues
- Process orders, returns, refunds, and account updates
- Document customer interactions and resolutions in the system
- Escalate complex concerns to the appropriate department when necessary
- Meet or exceed key performance indicators (KPIs) such as AHT, CSAT, quality scores, and attendance
Qualifications:
- High school graduate or equivalent (College level/graduate is an advantage)
- With or without call center experience
- Good English communication skills
- Basic computer navigation skills
- Willing to work onsite and on shifting schedules, including night shifts
- Strong customer service orientation and problem-solving skills
Skills Required:
- Active listening and empathy
- Multitasking and time management
- Adaptability and ability to work under pressure
- Teamwork and professionalism
Vacancy posted more than 2 months ago
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