Service Advisor

The Service Advisor serves as the main liaison between customers and the service department.

Key Responsibilities

• Greet customers warmly and listen attentively to their vehicle concerns and service needs.
• Document customer complaints, vehicle issues, and requested services clearly and accurately on job orders.
• Provide service recommendations, explain technical details in layman’s terms, and obtain customer approvals for work to be done.
• Coordinate with Service Admins to ensure accurate diagnostics and efficient repair processes.
• Communicate repair status, cost estimates, and completion times to customers regularly.
• Review completed work orders with customers, ensuring they understand the services performed and associated costs.
• Handle customer complaints or concerns in a professional and solution-oriented manner.
• Promote and upsell additional services, preventive maintenance, and promotions when appropriate.
• Maintain service records, warranty claims, and follow-up schedules.
• Ensure customer satisfaction to foster long-term relationships and repeat business.

Qualifications

• Bachelor’s degree in Automotive Technology, Mechanical Engineering, or related field
• Proven experience as a Service Advisor or in a customer service role within the automotive industry.
• Strong knowledge of vehicle systems, repair procedures, and preventive maintenance.
• Excellent communication and interpersonal skills.
• Ability to multitask, manage time effectively, and work under pressure.
• Proficiency in service management software and Microsoft Office applications.
• Customer-focused with problem-solving abilities.