Operations Support
Full-time
SL Temps
This position supports operational efficiency by coordinating manpower allocation and ensuring compliance with hotel standards and labor regulations.
Key Responsibilities
Workforce Planning & Scheduling
- Develop and maintain daily and weekly manpower schedules across all hotel departments.
- Adjust staffing levels to meet fluctuating guest demands, events, and peak seasons.
- Ensure compliance with labor laws and hotel policies in scheduling.
Recruitment & Deployment
- Coordinate with Project manager and Recruitment to source temporary or specialized staff.
- Assist in onboarding and orientation of new hires and HR.
- Ensure staff are properly briefed on hotel standards and guest service expectations.
Operational Support
- Monitor attendance, punctuality, and shift adherence.
- Maintain manpower records, including timesheets, contracts, and deployment logs.
- Provide manpower reports to management and client for operational decision-making.
Performance & Training
- Track staff performance and escalate issues to department heads.
- Support training initiatives to improve service delivery and operational efficiency.
- Encourage a culture of teamwork and accountability among staff.
Communication & Coordination
- Act as a liaison between management, HR, and client hotel operations.
- Communicate staffing requirements and changes promptly to relevant stakeholders.
Vacancy posted 29 days ago
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