Logistics Operation Manager
Full-time
Inteluck
- . Lead and supervise a team of logistics professionals, providing guidance, coaching, and support
- Assign tasks and responsibilities, monitor performance and evaluations.
- Foster a collaborative and high-performance team culture
- Ensure exceptional customer service by overseeing the team’s interactions with clients
- Resolve complex customer issues, escalations, and complaints, ensuring timely and satisfactory resolutions.
- Maintain strong client relationships and serve as a point of contact for key accounts
- Coordinate and prioritize team activities to meet customer requirements and service level agreements
- Allocate resources effectively, balance workloads, and ensure efficient workflow management.
- Collaborate with cross-functional teams to streamline processes and enhance service quality.
- Monitor and assess the team’s performance in delivering logistics services, including order processing, transportation coordination, and shipment tracking
- Identify opportunities to expand logistics service offerings and enter new clients or industries.
- Prepare and present regular reports on service performance, including KPIs, operational metrics, and customer feedback. Analyze data to identify trends, patterns, and areas for improvement.
- Bachelor’s degree and Above
- 5-10 Years or above experience in logistics operations, customer service, or team leadership roles,
- Preferably in a service-oriented or worked in third-party logistics (3PL) environment
- Strong knowledge of logistics and supply chain principles, processes, and best practices
- Excellent leadership and team management skills, with the ability to motivate and develop team members
- Exceptional customer service and interpersonal skills, with the ability to build and maintain client relationships
- Ability to work effectively under pressure, prioritize tasks, and meet deadlines
- Good attitudes and patient for client and suppliers
Vacancy posted more than 2 months ago
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